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WIndows 10 Home UPDATE KB3172985 won't install

Posted on 2016-07-23
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Last Modified: 2016-11-22
Customer has Windows Update set on his Dell Inspiron laptop running Windows 10.  Windows update says that updates are available for version 1511, 10586.  When you click on details it says a restart is required. When the system is restarted and you go to windows update then the same message appears.  No change.  I ran the Windows Update Troubleshooter tool.  It said it made repairs and then did a restart. Still the same message.  winver shows Windows 10 (build 10240) and installed updates show that Windows Update KB173427 was installed on 7/12/17.

Do I still need to upload 1511,10586 and how do I do it?

How do I get Windows update working again
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Question by:cajungene
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Expert Comment

by:awawada
ID: 41725993
7/12/17?
First check the System Date and Time on your computer.

Try downloading offline version of KB3172988 and to install it:

http://catalog.update.microsoft.com/v7/site/search.aspx?q=kb3172988

Do you see any Error code?
Also have a look at http://borncity.com/win/2016/07/15/windows-10-cumulative-update-kb3172988-for-kb3172985/
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Author Comment

by:cajungene
ID: 41726018
Downloaded the offline update. When I ran it the installer made the the check with the OS and said I did not need it.  No error codes received. Now I'm really confused.  May try stopping Windows Update (wuauserv, bits, cryptsvc) then rename the  Sofware Distribution folder in C:Windows to .old; the restart the Windows Update processes and see if it will download and update.  I will report back if that works.
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by:awawada
ID: 41726023
Can you post your WindowsUpdate.log from the Desktop? You just need to run the Get-WindowsUpdateLog PowerShell command to convert ETW traces into a readable WindowsUpdate.log .
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Author Comment

by:cajungene
ID: 41726041
Okay.  Will look for the log.
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Expert Comment

by:John Hurst
ID: 41726075
I had an older machine that would not update to Version 1511. The only way I could to a fresh install with 1511. That worked and the machine is running today.

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if running Windows 10). allow drivers to update. try: Keep Data and Keep Applications. If this does not work, try again, click on Keep Data but not applications. This should work - I have done this before. You will have to install new applications.
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Author Comment

by:cajungene
ID: 41726076
I may do that as a last resort. But I will try to rename the Software Distribution Folder first.
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Expert Comment

by:John Hurst
ID: 41726093
There is nothing last resort about the first way I posted. It leaves you whole and everything where you left it. I have done this.

The second method (reinstall applications) is a little more last resort. I have done this too on a different machine.
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Author Comment

by:cajungene
ID: 41726102
Thanks for the input.
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Accepted Solution

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cajungene earned 0 total points
ID: 41726559
Problem solved. Here are the steps I took. Since I think this was more of a version sync issue than a real one.

1.      This AM got the laptop and double checked the version to see if it was current. Using “winver” from the command line.
2.       Then I checked the installed updates in the Control Panel  to see if KB3172985 was installed. I wasn’t

3.      Then I decided to see if it was an issue with bad info in the Windows Software Distribution Folder.

4.      I then stopped the Windows Update  processes (wuauserv, bits, cryptsvc) using the command line.

5.      Changed the name of the C:\Windows\Software Distribution  folder to Software Distribution.old

6.      Restarted the Windows Update processes (wuauserv, bits, cryptsvc) using the command line.

7.      Checked for updates and the system downloaded the latest version an installed it.

Now Windows Update says I have the latest version.

Thanks for the help and the guidance from arawada and John Hurst
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Author Closing Comment

by:cajungene
ID: 41734465
Got good guidance on where to look from the other answers.
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