Office 2010 unable to save files after upgrading to Windows 10

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Windows 10 upgrades sometimes breaks things. It's better to remove and reinstall.

ASKER

I did a repair which did not work. I then reinstalled and still did not help. Thank you

Did you try a different user profile? Logon as another user?

You should find the cause by using procmon to monitor access denials. Are you familiar with procmon?
https://technet.microsoft.com/en-us/sysinternals/bb896644

Click File tab | Options | Save and select "Save to Computer by default." Also, if you select "Don't show the Backstage when opening or saving files," you can use the built-in keyboard shortcut Ctrl+O to quickly display the Open dialog box and you can use F12 to display the Save As dialog box.

ASKER

I will be back at my office in an hour. I will try the recommended solutions and let you know

Thanks all

ASKER

I do not see that setting in office 2010. Must be a later version setting?

Do you see Save under options?

Just make sure you have rights to the folder you are saving to.

ASKER

Strange. It only does that on network files but permissions are fine because other programs work. And the error message is from a temp location

"the error message is from a temp location" - details, please :-)

ASKER

Message is

Word cannot complete the save due to a file permissions error c:\users\user\...\2AA9553E.tmp)

Even though the fine is on network location

Ok, please open explorer and try to create a text file under c:\users\user\... - does that work?
If yes, is that file you named still there, can you please verify the permissions on that file?

ASKER

Permissions look good on text file

ASKER

Even stranger. When I hit save it gives me the error above. Then I cancel out. Hit save again it give me an error that it can't save because being used by another process. Then I cancel out of that and hit save again and it works.

Then every time we save it has to go through same steps

ASKER

Do you think rolling back to win 7 will solve? I just upgraded yesterday to win 10

Wait, let's get back to "is that file you named still there, can you please verify the permissions on that file? (c:\users\user\...\2AA9553E.tmp)"

ASKER

Yes. Fine is still there and permissions look good

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ASKER

But this is happening on every document and just started after win 10 upgrade

Ok, then it is a very peculiar effect. We upgraded almost all our 8.1 machines to 10 and none of them showed this (not more often than before).
You can rollback to 7 for a test. Make sure to save all newly created files before you do that.

ASKER

Thank you. I will post the results.

ASKER

Ended up going back to windows 7, then reinstalling office and upgrading.

And now it's gone? Scary.