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exchange 2010 SP2 install blank wizard

Posted on 2016-07-25
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Last Modified: 2016-08-24
We are running Exchange 2010 SP1 and need to get to SP2/3 in preparation to move to O365. When running the SP2 setup.exe, the installer is a blank wizard. I have tried the Run As Admin, tried logging in as different users, create a new user with local and domain privileges. Does anyone have any ideas what is happening. Other exe's work just fine.  Screen grab attachedexsp2.png.
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Question by:Leigh Kalbli
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19 Comments
 
LVL 5

Expert Comment

by:Eric C
ID: 41728426
I would re-download the SP2 full installer.

Also, clear your temp files and browser cache, and reset Internet Explorer to its default settings.

Also, do you have enough disk space?

Disable any third-party security/anti-virus software.

Reboot the server and try again.
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Author Comment

by:Leigh Kalbli
ID: 41728430
Thank you for the reply. I had downloaded it multiple times and had the same behavior. I will attempt clearing temp and caches. 26.5GB's free. No third-party AV's.  I will post results.
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Expert Comment

by:Eric C
ID: 41728440
What OS is your server? 2003? 2008? 2008 R2?
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Author Comment

by:Leigh Kalbli
ID: 41728442
Sadly, its SBS 2011
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Expert Comment

by:Ivan
ID: 41728461
Hi,

I hade a similar problem, when running installation for one backup application. I hade to dig into it logs to realize it was missing latest .net framework. After installing it was displaying as it should be.
There are exchange install logs in <system drive>\ExchangeSetupLogs\ExchangeSetup.log

Open and see if there is something there.

Regards,
Ivan.
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Expert Comment

by:Eric C
ID: 41728468
Ugh. Enough said!

Are you able to jump straight to SP3 without first installing SP2?  I couldn't find this information anywhere.
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Author Comment

by:Leigh Kalbli
ID: 41728483
So first thing was i was going to DL ..NET 4.6 and was getting a ieexplorer and chrome.exe error 0xc0000018. Turns out stupid Malware Bytes was the cause of that. Uninstalled that and rebooted. Ill try the installation after the server boots back up, then go from there if its in .NET.
Thanks
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Accepted Solution

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Leigh Kalbli earned 0 total points
ID: 41733770
Circling back. Still unable to update. I re-downloaded SP2 and tried SP3. All other Windows updates were applied.
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LVL 5

Expert Comment

by:Eric C
ID: 41733817
Do you also have the older .NET frameworks installed? Maybe you also need 2.x and 3.x
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Author Comment

by:Leigh Kalbli
ID: 41733845
Eric,
Just looked at attached are the .Net frameworks installed. I am trying to research the requirements of .NET and will see if i need to apply those.
Thanks.  Capture.PNG
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LVL 5

Expert Comment

by:Eric C
ID: 41733856
Something tells me you need the older .net framework ... you can go to Server manager (if I remember correctly) to verify that it is installed. (or if it's not, you can install it by using the add features/roles wizard.

Also ...
Try running the .NET Framework Repair Tool:
https://www.microsoft.com/en-us/download/details.aspx?id=30135&e6b34bbe-475b-1abd-2c51-b5034bcdd6d2=True&751be11f-ede8-5a0c-058c-2ee190a24fa6=True
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LVL 1

Author Comment

by:Leigh Kalbli
ID: 41733864
Eric,
Thanks for the tip.  Will try this evening. I will reply with the results.
Thanks
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Author Comment

by:Leigh Kalbli
ID: 41734762
So i try running the installation of .NET 3.5 and i get the prompt to run the exe but then nothing happens. I think this is directly related to whatever else is going on. Ran a AV and Malware scan and found nothing. I will have to continue to research further.
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Expert Comment

by:Eric C
ID: 41734815
I'd hesitate to try modifying anything, for fear of breaking SBS. I'm sure you're looking forward to migrating ;-)

Unless there are others who can help, I might recommend calling Microsoft for support. Their support is VERY good and they will work with you as long as it takes to get the issue resolved.

It might also be a good idea to take a full system state backup (or bare-metal backup / clone) if you have the resources to do this.
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Author Comment

by:Leigh Kalbli
ID: 41734816
Well the server is a VM and back ups have been taken. I was really hoping to have SP3 on it so we could make the migration of exchange to o365 easier. I am running a malware scan now.
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LVL 5

Expert Comment

by:Eric C
ID: 41734863
From an admin command prompt, try running   sfc /scannow  and see if it finds anything, then reboot.

Did you try running the .net repair tool? (link above)
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Author Comment

by:Leigh Kalbli
ID: 41735038
Eric,
I will have to reboot later once the office closes. The SFC check was clean. ran the repair tool as well so i will post after it reboots.
Thanks
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LVL 1

Author Comment

by:Leigh Kalbli
ID: 41735440
Server was rebooted. SFC was clean and ran repair tool. .NET 3.5 was already installed and when trying to install 2.5 it says i need to add it using the features and roles.
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Author Closing Comment

by:Leigh Kalbli
ID: 41768434
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