Windows 7: Excel 2010 randomly crashes, no error messages, files go missing
Posted on 2016-07-25
The PC is running Windows 7 64bit and Office 2010 32bit.
One user has been experiencing this strange issue for a few months.
Office 2010 is installed.
Occasionally, Excel will randomly shut down with no prompt or warning. When it is opened again, a file being worked on will be missing.
The files the users works on are on a network share.
In today's case, the file was still listed under the AutoRecovery menu along with the file path but the file was not actually located at the file path (or anywhere else).
It is not at the AutoSave file location either, though other files are.
It is also not located in c:\users\username\appdata\local\temp.
It is not on the network share.
The Event Viewer has no error about this at all (or at least I don't see it.)
Due to this issue, I recently replaced the PC with one created from a clean image with 16GB RAM.
The issue still occurs today.
It appears to be a bug in Excel but the issue is difficult to reproduce and is costing the user hours of work each time it occurs.
Has anyone seen anything like this before?
Is there any sort of logging tool I could run which is better than Event Viewer which would could offer more insight into the cause of this?