Solved

Word 2016 Print, Page Setup, Other Pages options are missing

Posted on 2016-07-25
5
44 Views
Last Modified: 2016-09-02
We are running Windows 10 and Office 2016 both 64-bit.  We are on a network and have multiple printers.  Just now starting to see a few users who are not seeing all the print options when they are printing a Word document that is multiple pages.  
We generally print the first page to letterhead and the other pages to another drawer.   The "Other Pages" area is missing.  Anyone have any idea on this?

This is when printing to an HP LaserJet 4250
Word---Other-Pages-Screenshot.png
0
Comment
Question by:sschillaci
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 11

Expert Comment

by:Maclean
ID: 41728585
I would assume this is a printer driver issue, and the same settings are missing in E.G. Adobe Reader for example. Can you verify this?

I noticed your printer does not even display on the print page like mine does.

Capture.PNG
0
 
LVL 16

Expert Comment

by:DansDadUK
ID: 41729228
I can't see what everything on your screen-grab is referring to, but it does show:

Extract from screen-grab
So is the sample document only a one page document (in which case, "Other pages" is irrelevant)?
0
 

Accepted Solution

by:
sschillaci earned 0 total points
ID: 41733760
Turns out it was a Microsoft Office update that broke the printers.  We were able to roll back to a previous update and all works just fine.
1
 
LVL 11

Expert Comment

by:Maclean
ID: 41733773
Good to hear, if you know the KB, chuck it here & mark it as answer. Shame you wont get points, but it will help others.
1

Featured Post

Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question