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HP OfficeJet Pro 8600 Printer

Posted on 2016-07-25
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Last Modified: 2016-07-25
My OS is win 10 Pro 64 bit and I had to reinstall the above software for my printer.  While the printing is fine, but I have difficulty in locating the scan feature of the software.  In the previous version of the software, the ScanJet was installed as an icon on the taskbar, but now I do not know how to get the scan feature up on the screen.   Thank u for your advise.
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Question by:jegajothy
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John Hurst earned 500 total points
ID: 41728644
I have that printer (HP 8610).  Two things:

1. Make sure you are using the very newest printer driver. OJ8610_198

2. If properly installed, there is an HP OfficeJet Pro icon on your desktop. Click this and the window should show your scanner function. It does for me.

If issues, uninstall the HP Basic Software, HP Help, HP Update and I.R.I.S. Go to Devices and Printers, Printer Server Management, Driver tab and remove the driver.

Now restart the computer and install the Windows 10 software (OJ8610_198) full package.
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by:jegajothy
ID: 41728650
Thank u John, my appeared on the All Apps.
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Author Closing Comment

by:jegajothy
ID: 41728651
thank u for the solution
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Expert Comment

by:John Hurst
ID: 41728655
Thanks for the update and I was happy to help
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