Issues opening Excel .xls file directly from AS400 network share on Windows 7 and Excel 2013

MostHated
MostHated used Ask the Experts™
on
Hello all,
    I had a user who was having issues opening Excel .xls files directly from an AS400 network share. It would launch Excel, say that it was downloading the file, get to 100% but then would just stay with a blank Excel window that had everything grayed out and then that would be where it ends. If they take the file and save it to the local disk, it will open just fine, but not when opening from the AS400 share.

I tried a few things I found online, such as disabling WebClient under services.msc, renaming the local Office folder under AppData so that a new one gets rebuilt, but have had no luck thus far.

If anyone has any suggestions, I would appreciate it!
Thanks,
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Scott SilvaNetwork Administrator

Commented:
I remember something like this before... See if this helps...

https://support.microsoft.com/en-us/kb/2994633
MostHatedIT Manager

Author

Commented:
Scott,
    I appreciate the reply, unfortunately I had tried that already, and all it did was make it so that no Excel files were able to be opened at all for some reason.

It is only .xls files that are on a network share, the same workbook can be opened if saved to the local drive with out any problem.
Does another user have the same issues when opening the same file?

If so, it could be an issue with the file itself.
If not, then it could be an issue with the configuration of the first user's computer.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Can authority differences be found between this user and others, for the file, the directory and the share?
MostHatedIT Manager

Author

Commented:
Thomas, no one else had an issue before today, so I thought it was an issue with that particular user (it might still be) but the exact same thing is now occurring with another user. Both Windows 7 and Office 2013. I have office 2013 and Windows 10 but am able to open the file just fine from a network share, as well as someone else who tried who also has windows 10.

I am wondering if perhaps it is related to a Windows 7 update that may have been installed over night on the newly effected persons PC, as I was looking at the update install date of the first user, and she noticed the issue right around the same time updates were installed.
Scott SilvaNetwork Administrator

Commented:
You can try restarting the System I Access File server process on the AS400 and see if it helps...
MostHatedIT Manager

Author

Commented:
The server did an IPL over the weekend (it does one every weekend), would that have restarted the process you are referring to? If so, that did not help, as the original person having the issue is still having it.
Commented:
Three things to try:

1. Make sure the shared folder you are using is listed in "Trusted Location"s.

2.  Whenever opening a workbook, MsExcel creates an accompanying workbook in the source directory. Make sure the User has write permissions to the source folder.

3.  Assuming 1 and 2 above are ok, save the workbook out in xlsx format and then try opening it.
IT Manager
Commented:
It looks like the MS Excel team replied to a post someone else and I had made earlier on technet. You can see below.

https://social.technet.microsoft.com/Forums/office/en-US/4a15e472-a265-4058-b439-7d79c2670817/xls-file-will-not-open-in-excel-2016-only-gray-view?forum=excel&prof=required
I don't see the server OS version in the thread. In case I didn't just miss it, can you post the version? If you can find out, can you also post the the cume group PTF level?

Because MS sometimes changes its networking protocols, it can require matching protocols on the server. That can mean either having an appropriate server OS version or appropriate PTFs.
MostHatedIT Manager

Author

Commented:
I came across a forum post that had information directly from the Microsoft Excel team, I have linked to their Technet page.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial