Unable to uninstall HP Security Centre in order to proceed with Windows 10 upgrade

Posted on 2016-07-26
Last Modified: 2016-08-01
Hi - I have been battling with an issue for various months with clients pcs who cannot have Windows 10 unless HP Security Centre is uninstalled. When i proceed to uninstall it , it tells it requires the dependent program, HP Face recognition to be uninstalled. When i try to uninstall that it just starts the wizard and then stops after a few seconds and i can find no way of getting rid of the program. Other pcs with the same program appears to uninstall it but still refers to it even if its gone from the Programs and Features window,
Is there any way of flushing out this useless but invasive program? Desperate to crack this!

Question by:Dominic
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Expert Comment

by:Obaid ur Rehman
ID: 41729638
Have you removed all of the HP Security Software credentials, configurations, passwords before uninstall? And is this an Administrator account?

Author Comment

ID: 41729647
Hi Obaid - yes it's an admin account /

I don't know to what extent security centre was used so I will need to check if it has credentials saved - the main issue is that it asks for other components to be uninstalled first before uninstalling the full suite - and it's the components that I can't get rid of

Accepted Solution

Obaid ur Rehman earned 250 total points
ID: 41729660
LVL 53

Assisted Solution

McKnife earned 125 total points
ID: 41729661
To get rid of uninstallable programs, you should try this helper tool from MS:
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LVL 91

Expert Comment

ID: 41730669
try using Revo for uninstalling such software :

Author Comment

ID: 41733174
Hi Mobus - tried that and it's gone from control panel but the setup wizard still says its there !!
Will try the other posted options / only 24 hours left to get this sorted for free !
LVL 91

Assisted Solution

nobus earned 125 total points
ID: 41733330
then i usually use regseeker, to delete all related keys from the registry; but use that with care - and make a backup of the registry before starting

do a search for hp security center, and see what it turns up

btw its Nobus, Inner Beard

Author Closing Comment

ID: 41737088
Hi Obaid and Mcknife - Tried your suggestions and managed to get 2 out of 5 pcs upgraded so some improvement there thanks.
NoBusOnTime ;) - because i was working remotely i couldn't risk tinkering with the registry , however i will keep note of the program in future - thanks.
LVL 91

Expert Comment

ID: 41737298
no problem -glad to assist

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