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Wireless SSID not showing up.

Posted on 2016-07-26
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Last Modified: 2016-09-01
I upgraded a HP Elitebook 8540W to windows 10.   Now it seems not all wireless networks will show up in the list.  Many do, but not the one I need that is in the building.
Other LT's can see it,  my phone can see it, but my 8540w will not display it.   Connecting to the router direct via wire works.  Not my router so I can not connect to it to make any changes.
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Question by:Tim_233
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12 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41729643
If you need to connect, key in the SSID to the network connection profile. If you have difficulty, delete the wireless profile, restart the computer and make a new one.

Since others can see the SSID, it is discoverable and you may have a range problem.
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Author Comment

by:Tim_233
ID: 41729666
Windows 10.  Where do I key in a SSID manually.   I remember "other network" in 7, but don't see it now.
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LVL 98

Expert Comment

by:John Hurst
ID: 41729696
I think you can key in a SSID from the network connection icon if none can be seen.

Open an Admin Command Prompt and type:

netsh wlan delete profile name="Profile Name"  if one exists.

Restart the computer, and try making a new profile. Watch for a spot to enter SSID.
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LVL 98

Expert Comment

by:John Hurst
ID: 41729725
Here is another method for entering SSID in a Windows 10 machine.

http://www.digitalcitizen.life/how-connect-hidden-wireless-networks-windows-10
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LVL 5

Expert Comment

by:Eric C
ID: 41729762
If the wireless adapter in your laptop is 802.11 b/g, it won't even see an 802.11n or ac network.

According to the hp website, your model laptop was available with different wireless cards - one of them is an 802.11 b/g.

http://h20565.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02030611
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LVL 98

Expert Comment

by:John Hurst
ID: 41729768
it depends on how the router was set up. My wireless N router services my older machines with G cards,
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Author Comment

by:Tim_233
ID: 41729918
Ok.  I'll be there again tomorrow.  I'll use John's method and see if it will connect.
Thanks
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LVL 98

Expert Comment

by:John Hurst
ID: 41749386
@Tim_233 - You said you would try my suggestions. Any update?
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Accepted Solution

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Tim_233 earned 0 total points
ID: 41755023
It was the driver issue Winows 10
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