Solved

Managing Safe Senders List

Posted on 2016-07-26
2
69 Views
Last Modified: 2016-08-07
We use Exchange 2011 with Outlook 2010.  We use FuseMail as a spam filter.  One of our users has reached the size limit on her safe senders list and receives the following error when adding a contact:

"Cannot add to the server Junk E-mail Lists, you are over the size allowed on the server. The Junk E-mail Filter on the server will be disabled until your Junk E-mail Lists have been reduced to the size allowed by the server. "

I know I can increase the limit in Exchange with a registry change, but would prefer to keep the size down.  This user has the "Also trust email from my contacts checked off and has over 5000 contacts.  In addition, she has "Automatically add people I email to safe senders list" checked off.

If I uncheck these items, will it automatically remove the entries?  More importantly, If I remove entries to reduce the size of the list, will this have a negative impact on the ability to receive email from the contacts and users she has emailed?
0
Comment
Question by:jspaziano
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 10

Accepted Solution

by:
Clark Kent earned 500 total points
ID: 41729892
Hello,
You can disable the option to add contacts to the safe senders list. On the Safe Senders tab, clear the Also trust e-mail from my Contacts check box.

If the problem persists, you may need to clear the Junk Email folder’s offline items by right clicking on the Junk Email folder, selecting Properties and clicking Clear Offline Items on the General tab.
For more info please refer the following link:
https://support.microsoft.com/en-in/kb/2669081
Thanks & Regards,
Clark Kent
0
 
LVL 2

Author Comment

by:jspaziano
ID: 41730031
Thanks for the response.  I was wondering if deleting items from the safe senders list would affect our ability to receive emails from these senders.  I would basically like to work from a clean slate of safe senders, if possible, but don't want to jeopardize mail flow.

Hope I have described the issue properly.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
Changing a few Outlook Options can help keep you organized!
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question