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Issue with Cisco Unity Express 3.2 and Voicemail

Posted on 2016-07-26
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Last Modified: 2016-07-31
Good afternoon,

Currently running a UC520 with Unity Express 3.2. Recently tried to program a SIP trunk via CCA however it completely backfired by disabling our voicemail. I rolled back to my previous configuration, however the voicemail system no longer reads when the keys are pressed to access the voicemail inbox for all users. Will continuously say "Enter your password followed by #" then go to the Unity Express main menu. Any idea what may be causing the issue?
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Question by:polysci
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3 Comments
 
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Expert Comment

by:Steven Roman
ID: 41729818
Hello

Wow that is an old unit UC520

Check your scripts and make sure the voicemail option is still enabled.
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Accepted Solution

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polysci earned 0 total points
ID: 41729847
The issue was with the dtmf-relay on the CUE. Was changed to rtp-nte when activating the SIP trunk, had to change it back to sip-relay.
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Author Closing Comment

by:polysci
ID: 41736375
Was able to test configuration on system and it is now working properly.
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