Solved

Outlook Anywhere Issue

Posted on 2016-07-26
3
89 Views
Last Modified: 2016-10-07
I'm having a strange issue with Outlook Anywhere that I can't seem to find the source of the issue.  I'm running Exchange 2010 SP3 RU12 with Outlook 2013.  We have 2 AD sites with 3 CAS Servers in each AD site.  With 2 DAGS spread across the the two sites.  The url setup for everything is mail.domain.com which points to the primary site.  As long as the database is mounted in the primary AD site Outlook Anywhere works flawlessly.  If I fail a database over to the secondary site Outlook Anywhere stops working and the user will receves an error stating "Cannot Start Microsoft Outlook.  Cannot open the Outlook window.  The set of folders cannot be opened.  Network problems are preventing connection to Microsoft Exchange.  Any help would be very much appreciated.
0
Comment
Question by:georgedschneider
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Assisted Solution

by:James Edwards
James Edwards earned 500 total points
ID: 41730719
From your description, you have nothing pointing at the secondary site which is where your failover DB is stored and mounted.  So essentially, yes, for all intents and purposes, Exchange is offline and not being able to start Outlook is not surprising.

"The url setup for everything is mail.domain.com which points to the primary site." - so your mail.domain.com, there is a DNS record with your domain name provider, pointing to site A.  You move everything to site B... what then directs everything over to site B?  Presumably Sites A and B are physical different locations and thus have their own IPs?!

I would suggest costed routes with your provider if you are considering a full site-down outage and failover so site B at a higher cost comes in to play when site A goes down.  Or alternatively manually amend records yourself in a DR situation (not preferable).
0
 

Accepted Solution

by:
georgedschneider earned 0 total points
ID: 41732020
I had to disable Outlook anywhere in the secondary site (non internet facing).  This allowed a database failed over to the secondary site to still be accessed.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In-place Upgrading Dirsync to Azure AD Connect
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question