Solved

User opened email with a bad word doc malware or virus in it

Posted on 2016-07-26
5
21 Views
Last Modified: 2016-09-25
It created a bunch of shortcuts and with the original folder names, Hid the original folders and renamed them to a sid The shortcut if you click on it contains the sid folder name in the command line (they tried to create a script that deleted the folder if you clicked on the shortcut but it didnt work on the NAS we have luckily.  The hard part is right clicking each shortcut looking at the sid name and then renaming and unhide the correct folder.  Has anyone had this and is there any kind of tool to put everything back?
0
Comment
Question by:charles18602
  • 4
5 Comments
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points (awarded by participants)
ID: 41730365
Are the files in the folders encrypted?  It looks like the Crypto virus or another kind of virus that affects folders.

Since your NAS is OK (and the contents I assume), isolate this machine immediately, format it, reinstall Windows and recovery the documents from the NAS.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41749643
@ charles18602 - Did you restore from a backup?
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41768011
You have the Crypto Virus, right?  Did you restore from backup?
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41787141
Have you restored from backup?
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now