Solved

User opened email with a bad word doc malware or virus in it

Posted on 2016-07-26
5
24 Views
Last Modified: 2016-09-25
It created a bunch of shortcuts and with the original folder names, Hid the original folders and renamed them to a sid The shortcut if you click on it contains the sid folder name in the command line (they tried to create a script that deleted the folder if you clicked on the shortcut but it didnt work on the NAS we have luckily.  The hard part is right clicking each shortcut looking at the sid name and then renaming and unhide the correct folder.  Has anyone had this and is there any kind of tool to put everything back?
0
Comment
Question by:charles18602
  • 4
5 Comments
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points (awarded by participants)
ID: 41730365
Are the files in the folders encrypted?  It looks like the Crypto virus or another kind of virus that affects folders.

Since your NAS is OK (and the contents I assume), isolate this machine immediately, format it, reinstall Windows and recovery the documents from the NAS.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41749643
@ charles18602 - Did you restore from a backup?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41768011
You have the Crypto Virus, right?  Did you restore from backup?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41787141
Have you restored from backup?
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A few years ago I was very much a beginner at VBA, and that very much remains the case today.  I'll do my best to explain things as I go in the hope that other beginners can follow.  If you just want to check out a tool that creates a Select Case fu…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video teaches the viewer how to align pictures around text while keeping the text properly aligned in the document.
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now