Solved

How can I locate printer management role

Posted on 2016-07-26
21
61 Views
Last Modified: 2016-07-28
Using Windows Essentials 2012 r2.  I cannot install printers on the server. Notified the the print spooler is not running.  I will start it but it keeps going down. How can i check if the printer management role is installed on this server.  I dont know where I can add this role.   Help is appreciated.  Thanks.
0
Comment
Question by:MomForLife
  • 11
  • 8
  • 2
21 Comments
 
LVL 3

Expert Comment

by:Ganga Sagar
ID: 41730618
try the below cmd

net stop “spooler”
del /S /Q c:\windows\system32\Spool\Printers\*
net start “spooler”


if issue still persist then share the error code.

to add print server role check the below url
https://www.youtube.com/watch?v=330841JurWU
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41730619
There are no printer management role.

Essentials is the successor to the now-legacy Windows Small Business Server line. It's a scaled down version where there's one-click set up to create a domain, backup all computers on the network (a la the old Windows Home Server functionality), and set up group policy for things like virus protection, firewall, and windows updates. However, printing doesn't seem to be anywehre on the list.

Source: https://www.daniweb.com/hardware-and-software/microsoft-windows/threads/450878/deploy-printers-via-group-policy-in-windows-2012-server-essentials
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41730620
Windows Server 2012 Essentials : Add a Network Printer

https://windowsserveressentials.com/2012/10/24/windows-server-2012-essentials-add-a-network-printer/

Follow the guide in the above link if you want to install a network printer.
0
 
LVL 3

Expert Comment

by:Ganga Sagar
ID: 41730621
To verify installation of the Print and Document role services, open Server Manager and click Print Services in the navigation pane. If the role services were successfully installed, Server Manager should display the name of the server in the list of Servers, and the Print Spooler service displays as Running in the Services
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41730624
You need a Windows Server 2012 R2 Standard if you want to use the Printer Management Role.
0
 

Author Comment

by:MomForLife
ID: 41732205
I was actually able to install the Print management and document role.   It worked for a while.  My print spooler keeps going down.  Any ideas why this would happen.  As a result I can't install printers.  I am reviewing the server settings for a friend (owner of company)  I noticed that the printers installed on the server were grayed out.  So at one time the service/role must have worked.  The printers are now installed on each computer as  local printers via tcp/ip.    Any suggestions as to what to do or what the problem may be?  Can some kind of system repair be done if I need to and without the os disks.  They do not have the disks or the key for the operating system.  The person whom they bought the server did not provide them with this.
0
 

Author Comment

by:MomForLife
ID: 41732224
> Ganga Sagar.  Ok tried what you told me it will start up successfully. At that time i will go try to add a printer .  will get the following messages.  

cannot load wizard page for  standard tcp/ip port and sometime I will also get RPC is not available.  

I am so confused. I have never had these kinds of problems with Windows Server 2012 R2

I go back to the command line and I have to restart the spooler.
0
 

Author Comment

by:MomForLife
ID: 41732226
When I go to the events log, i see this

The print spool failed to load a plug-in module mvtcpmon.dll error cod 0x7e
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732297
mvtcpmon.dll is related to visual basic but it should not have any impact on printer spooler.
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732306
Give the list of printers installed. Have you installed a PDF wtiter which is customized built from VB script?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:MomForLife
ID: 41732337
I see a pdf writer but the previous person probably i stalled this. I am just picking up the pieces
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732340
It is very likely that the print spooler error is caused by the PDF writer.
0
 

Author Comment

by:MomForLife
ID: 41732344
shoiuld i remove it?
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732345
Normally, PDF writer is installed locally and not shared from a print server.
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732346
shoiuld i remove it?

Check who is using it first.
0
 

Author Comment

by:MomForLife
ID: 41732347
Then i can probably remove it. I cant think of any reason anyone would use it on the server
0
 

Author Comment

by:MomForLife
ID: 41732348
would it be possible that quickbooks couldve using it ?  The accountain dies a remote login into the server to use quickbooks
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732349
Post a screenshot or right click the PDF writer to check its properties.
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41732350
0
 
LVL 42

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 41732355
I am quite certain that it is third party printer drivers which leads to your problem.

You need to talk to your accountant about the problem faced by you.

You can have two options.

1. Wipe out all printer drivers and your accountant will suffer

https://community.spiceworks.com/topic/800251-printer-and-devices-issues

https://blogs.technet.microsoft.com/askperf/2012/02/24/microsoft-fixit-for-printing/#pi169128=3

Or

2. Remove the installed printer role and all users, other than the accountant will suffer.
0
 

Author Closing Comment

by:MomForLife
ID: 41734105
Thanks.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
Upper back Pain: My back hurt for months. Upper back, mostly my neck, spine and across my shoulder blades. I was getting headaches too, that felt like they were caused by tension in my shoulders, but now I feel fine! I'm sharing this hoping someone…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now