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Faulty OSFShare.dll causing word to crash

Hi Experts, we need your expert knowledge in regards to this application error flooding our event logs. i noticed that the issue started when our Microsoft office 365 pro plus was updated to the latest version. Also anyone knows what the osfshared.dll is used for as i tried searching the internet and couldn't get a good definition of this dll.

Faulting application name: WINWORD.EXE, version: 16.0.7070.2026, time stamp: 0x577b3ea4
Faulting module name: osfshared.dll, version: 16.0.7030.1016, time stamp: 0x577849f7
Exception code: 0xc0000005
Fault offset: 0x0000194d
Faulting process ID: 0xa520
Faulting application start time: 0x01d1e7b0980d698d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\osfshared.dll
Report ID: d8207cb8-53a3-11e6-810d-00155d004405
Faulting package full name:
Faulting package-relative application ID:
office-365.JPG
office-3651.JPG
Microsoft WordMicrosoft 365

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Frank Helk
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Vasil Michev (MVP)
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ASKER

thanks Vasil! reinstalling office pro plus worked!
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Frank Helk
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Vasil Michev (MVP) (https:#a41730592)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

frankhelk
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Microsoft Word
Microsoft Word

Microsoft Word is a commercial document editing program that is part of the Microsoft Office suite. It features numerous text-editing tools for creating richly formatted documents, along with tools for the use of macros in Word documents. Word's native file formats are denoted either by a .doc or .docx file extension. Plugins permitting the Windows versions of Word to read and write formats it does not natively support, such as the OpenDocument format (ODF) are available. Word can import and display images in common bitmap formats such as JPG and GIF. It can also be used to create and display simple line-art.

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