troubleshooting Question

Faulty OSFShare.dll causing word to crash

Avatar of greymousesupport
greymousesupportFlag for Australia asked on
Microsoft WordMicrosoft 365
3 Comments1 Solution2755 ViewsLast Modified:
Hi Experts, we need your expert knowledge in regards to this application error flooding our event logs. i noticed that the issue started when our Microsoft office 365 pro plus was updated to the latest version. Also anyone knows what the osfshared.dll is used for as i tried searching the internet and couldn't get a good definition of this dll.

Faulting application name: WINWORD.EXE, version: 16.0.7070.2026, time stamp: 0x577b3ea4
Faulting module name: osfshared.dll, version: 16.0.7030.1016, time stamp: 0x577849f7
Exception code: 0xc0000005
Fault offset: 0x0000194d
Faulting process ID: 0xa520
Faulting application start time: 0x01d1e7b0980d698d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\osfshared.dll
Report ID: d8207cb8-53a3-11e6-810d-00155d004405
Faulting package full name:
Faulting package-relative application ID:
office-365.JPG
office-3651.JPG
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