Solved

Mobile Phone vs. Win 10 N

Posted on 2016-07-26
15
30 Views
Last Modified: 2016-08-04
Hello,

I would like to ask you how to solve this issue with Windows 10 N. I have two computers. On both is Win 10 N (one upgraded and another one is new installation).

I am not able connect phone to computer.

I found this pack: https://www.microsoft.com/en-us/download/details.aspx?id=48231
But this doesn't help me anyway. I downloaded also driver for the phone, but still the same problem. Any idea how I can fix this?

Thanks
0
Comment
Question by:ZUNO
  • 6
  • 5
  • 4
15 Comments
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
Which android smartphone? Connect by USB?

You need to download and install USB driver for that smartphone before you make the connection.
0
 

Author Comment

by:ZUNO
Comment Utility
Hello Jackie Man,

thank you for your answer.

I tried OnePlus One and also Xperia Z3 (connect by USB).
Driver is not possible to install, I tried also http://support.sonymobile.com/global-en/tools/xperia-companion/ -> but after installation it is not able to start application because of mfplat.dll missing in the windows 10.
This should solve Media Feature Pack -> but it doesnt.

I found second Media Feature Pack, so I will try to install it also.
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
No need to download Xperia Companion.

Xperia Z3

http://dl-developer.sonymobile.com/drivers/Xperia_Z3_driver.zip

OnePlus One

installed the standard Google USB drivers, then the Samsung USB drivers, connected the phone to the PC, went to the device manager and replaced the "unknown ADB device" by "Samsung composite ADB device" driver. After doing that, it recognizes perfectly the phone either in MTP, ADB or Fastboot modes with no issues at all...

Source: http://forum.xda-developers.com/oneplus-one/help/windows-10-usb-drivers-oneplus-one-t3171671

Google USB Driver
https://developer.android.com/studio/run/win-usb.html

Samsung Android USB Driver for Windows
http://developer.samsung.com/technical-doc/view.do?v=T000000117
0
 

Author Comment

by:ZUNO
Comment Utility
I downloaded also this driver for Z3, but when I tried to install it - win 10 doesn't recognize he device.

Device manager -> Update driver -> but win10 doesn't accept that driver.
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
It might be caused by Driver Signature Enforcement problem.

Try the following before you install the driver again:-

1) Go to start
2) Click "Power"
3) Click "Restart" while holding down the Shift key
4) In the next screen that comes up, click the "Troubleshoot" option
5) Now click "Advanced Options"
6) Click "Startup Settings"
7) On the next screen click "restart"
8) On the next screen hit "7" on your keyboard for "Disable Driver Signature Enforcement"

Source: http://forum.xda-developers.com/z3/help/windows-10-recognizing-device-t3173667
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
Windows 10 N version? Home or pro?
What are the Windows 10 N and KN Editions?
http://winsupersite.com/windows-10/what-are-windows-10-n-and-kn-editions
you may need to sync them
Windows Mobile Device Sync Center is still there in Windows 10 > click Control Panel all)
Sync CenterYou can also download
The Media Feature Pack for N and KN versions of Windows 10 will install Media Player and related technologies on a computer running Windows 10 N or Windows 10 KN editions.
https://www.microsoft.com/en-au/download/details.aspx?id=48231
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
Android phone do NOT make use of the Sync Center.
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 

Author Comment

by:ZUNO
Comment Utility
I agree with Jackie. Sync Center is for offline files.

I will try what Jackie wrote before - and we will see. Thanks
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
Where does you say Android Zuno you states Mobile Phone vs. Win 10 N
I have a mobile phone that is not Android?
It's just a simple LG and I copied the registry keys from my windows 7 so that I  could use the software " Join Me "  that gave me access to my Mobile phone files ( connect to it)
It works fine in my windows 10.
Just for my knowledge which model mobile phone?
Thanks.
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
@Merete

I tried OnePlus One and also Xperia Z3 (connect by USB).

You are answering a question in Android zone.
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
Ok thanks Jackie Man
0
 

Accepted Solution

by:
ZUNO earned 0 total points
Comment Utility
0
 

Author Comment

by:ZUNO
Comment Utility
I've requested that this question be closed as follows:

Accepted answer: 0 points for ZUNO's comment #a41736987

for the following reason:

these two KB's needs to be installed, after that your device will be recognized and driver will be automatically installed.
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
Zuno If you look at my comment https:#a41730789
 I wrote>you can also download
The Media Feature Pack for N and KN versions of Windows 10 will install Media Player and related technologies on a computer running Windows 10 N or Windows 10 KN editions.
https://www.microsoft.com/en-au/download/details.aspx?id=48231

Looking at your comment  #a41736987  those KB URL you posted,
 point to exactly the same Media Feature Pack for N and KN versions of Windows 10
So based on that my comment is the solution as you said installing this your device will be recognized and driver will be automatically installed.

It needs to be the latest version those KB you posted  49919>Date Published:11/9/2015
48231 is the latest
Date Published:
31/03/2016
https://www.microsoft.com/en-au/download/details.aspx?id=48231
0
 

Author Comment

by:ZUNO
Comment Utility
Merete - when you check my first comment - that KB I had already installed. So you recommended me installed the same KB which I already had.

I needed to istall another one - KB3099229 https://www.microsoft.com/en-us/download/details.aspx?id=49919

So you didn't solve this issue, I found this answer yourself.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
My experience with Windows 10 over a one year period and suggestions for smooth operation
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This video is in connection to the article "The case of a missing mobile phone (https://www.experts-exchange.com/articles/28474/The-Case-of-a-Missing-Mobile-Phone.html)". It will help one to understand clearly the steps to track a lost android phone.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now