[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

outlook, printers, email to print function

Posted on 2016-07-27
6
Medium Priority
?
98 Views
Last Modified: 2016-11-22
I am having outlook on my machine

I have a HP Officejet Pro X476dw which as an email to print function. The function worked fine with my HP laptop but now I have the Dell and I got this message the first time I tried to use the function

Delivery has failed to these recipients or distribution lists:

ubo56789084@hpeprint.com
 Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

email to print option works fine from yahoo or gmail but having problems only with outlook
Generating server: smt@domain.com

ubo56789084@hpeprint.com
 #< #5.7.1 smtp; 550 5.7.1 Command rejected> #SMTP#



what could be the issue
0
Comment
Question by:pramod1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 49

Expert Comment

by:Jackie Man
ID: 41731239
My wild guess is that you have setup your exchange account as an IMAP mailbox in your old HP notebook and you have setup your exchange account as an exchange mailbox in your new DELL notebook.
0
 

Author Comment

by:pramod1
ID: 41731245
so how it should be corrected, we have set up all accounts as exchange mailbox, he just changed the laptop
0
 
LVL 49

Expert Comment

by:Jackie Man
ID: 41731284
It is a known issue of HP ePrint with Exchange server.

Do you still have access to the old HP notebook?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:pramod1
ID: 41731345
I have to check with user, but how hp notebook is working and dell not

I followed some posts on internet, it says to change SPF record, but I should not because earlier hp notebook was working fine, the new dell laptop has problems
0
 

Author Comment

by:pramod1
ID: 41731375
ubo467ops9584@hpeprint.com I checked the mx records, it look sthat mail servers of hp are rejecting our domain, can it be one reason
0
 
LVL 49

Accepted Solution

by:
Jackie Man earned 2000 total points
ID: 41731573
My findings tell that what type of email accounts are important too and Exchange account normally have a problem.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question