outlook, printers, email to print function

Posted on 2016-07-27
Last Modified: 2016-11-22
I am having outlook on my machine

I have a HP Officejet Pro X476dw which as an email to print function. The function worked fine with my HP laptop but now I have the Dell and I got this message the first time I tried to use the function

Delivery has failed to these recipients or distribution lists:
 Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

email to print option works fine from yahoo or gmail but having problems only with outlook
Generating server:
 #< #5.7.1 smtp; 550 5.7.1 Command rejected> #SMTP#

what could be the issue
Question by:pramod1
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Expert Comment

by:Jackie Man
ID: 41731239
My wild guess is that you have setup your exchange account as an IMAP mailbox in your old HP notebook and you have setup your exchange account as an exchange mailbox in your new DELL notebook.

Author Comment

ID: 41731245
so how it should be corrected, we have set up all accounts as exchange mailbox, he just changed the laptop
LVL 46

Expert Comment

by:Jackie Man
ID: 41731284
It is a known issue of HP ePrint with Exchange server.

Do you still have access to the old HP notebook?
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Author Comment

ID: 41731345
I have to check with user, but how hp notebook is working and dell not

I followed some posts on internet, it says to change SPF record, but I should not because earlier hp notebook was working fine, the new dell laptop has problems

Author Comment

ID: 41731375 I checked the mx records, it look sthat mail servers of hp are rejecting our domain, can it be one reason
LVL 46

Accepted Solution

Jackie Man earned 500 total points
ID: 41731573
My findings tell that what type of email accounts are important too and Exchange account normally have a problem.

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