outlook, printers, email to print function

Posted on 2016-07-27
Last Modified: 2016-11-22
I am having outlook on my machine

I have a HP Officejet Pro X476dw which as an email to print function. The function worked fine with my HP laptop but now I have the Dell and I got this message the first time I tried to use the function

Delivery has failed to these recipients or distribution lists:
 Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

email to print option works fine from yahoo or gmail but having problems only with outlook
Generating server:
 #< #5.7.1 smtp; 550 5.7.1 Command rejected> #SMTP#

what could be the issue
Question by:pramod1
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
LVL 44

Expert Comment

by:Jackie Man
ID: 41731239
My wild guess is that you have setup your exchange account as an IMAP mailbox in your old HP notebook and you have setup your exchange account as an exchange mailbox in your new DELL notebook.

Author Comment

ID: 41731245
so how it should be corrected, we have set up all accounts as exchange mailbox, he just changed the laptop
LVL 44

Expert Comment

by:Jackie Man
ID: 41731284
It is a known issue of HP ePrint with Exchange server.

Do you still have access to the old HP notebook?
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 41731345
I have to check with user, but how hp notebook is working and dell not

I followed some posts on internet, it says to change SPF record, but I should not because earlier hp notebook was working fine, the new dell laptop has problems

Author Comment

ID: 41731375 I checked the mx records, it look sthat mail servers of hp are rejecting our domain, can it be one reason
LVL 44

Accepted Solution

Jackie Man earned 500 total points
ID: 41731573
My findings tell that what type of email accounts are important too and Exchange account normally have a problem.

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
In an interesting question ( here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question