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Solution to provid system of management and helpdesk portal

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Last Modified: 2016-08-26
hello,
i'm It Professional in IT services integrator entreprise
I need your help to chooe a solution "open sourceor Microsoft technologies based" to implement a portal or app to my entreprise my main needs it's:
+ Create centrelized portal contain all of incidents reported by customers
+ each customer has an account to log into his profile and generate a ticket if he has a problem
+ the Project manager can visualise the status of all these projects and tickets status

thank you for advance
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