Solved

Solution to provid system of management and helpdesk portal

Posted on 2016-07-27
4
22 Views
Last Modified: 2016-08-26
hello,
i'm It Professional in IT services integrator entreprise
I need your help to chooe a solution "open sourceor Microsoft technologies based" to implement a portal or app to my entreprise my main needs it's:
+ Create centrelized portal contain all of incidents reported by customers
+ each customer has an account to log into his profile and generate a ticket if he has a problem
+ the Project manager can visualise the status of all these projects and tickets status

thank you for advance
0
Comment
Question by:Mohamed Amine LIMAME
  • 3
4 Comments
 

Accepted Solution

by:
TrenchControl earned 250 total points (awarded by participants)
ID: 41731465
Sunrise software based in the UK worth a look
0
 
LVL 17

Assisted Solution

by:xtermie
xtermie earned 250 total points (awarded by participants)
ID: 41746824
In my company we have a ticketing service over our sharepoint environment.
However, I think you need something different, so please check out:
osticket.com
https://www.otrs.com

and a whole bunch of other software (I do not have experience on these however) are explained here:
https://www.getapp.com/customer-management-software/ticketing/os/web-based/#
0
 
LVL 17

Assisted Solution

by:xtermie
xtermie earned 250 total points (awarded by participants)
ID: 41746825
wrike.com is a project management tool that you may want to check out too :)
0
 
LVL 17

Expert Comment

by:xtermie
ID: 41771429
answers provided in posts
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

A publishing tool, a Version Control System, or a Collaboration Platform! These can be some of the defining words for the two very famous web-hosting Git repositories: Bitbucket and Github. Git is widely used amongst the programmers and developers f…
Not many admins are aware that GPOs can be activated and deactivated time-based. Time to change that :)
Use Wufoo, an online form creation tool, to make powerful forms. Learn how to selectively show certain fields based on user input using rules to gather relevant information and data from your forms. The rules feature provides you with an opportunity…
Learn how to set-up PayPal payment integration in your Wufoo form. Allow your users to remit payment through PayPal upon completion of your online form. This is helpful for collecting membership payments, customer payments, donations, and more.

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now