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Surface Pro 4 Desktop Problem

Last Modified: 2016-07-27
Have a new Surface Pro 4. Added to domain and all programs installed without incident. But now when I try to access anything new on the desktop there is no response. All the Windows icons are there (Power, Apps, etc) but if I right click to create a new document nothing happens. I can go to file explorer and create/delete files and short cuts normally on the desktop from there but not from the desktop itself. My goolge-fu must be weak as it discovered nothing about this problem. All Win 10 updates have been installed. The user is waiting for his new Surface Pro but I can't release it like this!
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REITSenior Cloud and Infrastructure Engineer

Try opening an admin CMD and running gpupdate /force , reboot the machine and try it again!


Roshan Ejaz - Applied gpupdate to no effect. I logged on a domain admin and everything works normally so it is just something wrong with the profile of this user. I'd rather discover what the problem is before just wiping the profile and stating again. I tried changing the size of text. apps and others items to 100% but the only thing it did was make my wallpaper oversized and now I cannot revert to normal size. Very strange.
REITSenior Cloud and Infrastructure Engineer

Have you tried changing the theme with the user logged in to see if that makes a difference?

Maybe something is corrupt in the users profile that's causing the desktop issue.


Yes, changed the theme but it did not help. Definitely a problem somewhere in the profile.
Senior Cloud and Infrastructure Engineer
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Agreed. Going to delete and add him again. Thanks for the advice.

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