Solved

Surface Pro 4 Desktop Problem

Posted on 2016-07-27
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Last Modified: 2016-07-27
Have a new Surface Pro 4. Added to domain and all programs installed without incident. But now when I try to access anything new on the desktop there is no response. All the Windows icons are there (Power, Apps, etc) but if I right click to create a new document nothing happens. I can go to file explorer and create/delete files and short cuts normally on the desktop from there but not from the desktop itself. My goolge-fu must be weak as it discovered nothing about this problem. All Win 10 updates have been installed. The user is waiting for his new Surface Pro but I can't release it like this!
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Question by:Buckeroo_Banzai
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Expert Comment

by:Rizzle
ID: 41731883
Try opening an admin CMD and running gpupdate /force , reboot the machine and try it again!
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Author Comment

by:Buckeroo_Banzai
ID: 41731902
Roshan Ejaz - Applied gpupdate to no effect. I logged on a domain admin and everything works normally so it is just something wrong with the profile of this user. I'd rather discover what the problem is before just wiping the profile and stating again. I tried changing the size of text. apps and others items to 100% but the only thing it did was make my wallpaper oversized and now I cannot revert to normal size. Very strange.
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LVL 13

Expert Comment

by:Rizzle
ID: 41731912
Have you tried changing the theme with the user logged in to see if that makes a difference?

Maybe something is corrupt in the users profile that's causing the desktop issue.
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Author Comment

by:Buckeroo_Banzai
ID: 41731915
Yes, changed the theme but it did not help. Definitely a problem somewhere in the profile.
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Rizzle earned 500 total points
ID: 41731921
It'll probably be quicker to nuke the users profile then try and resolve this issue :(

Sometimes it isn't worth the battle
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Author Comment

by:Buckeroo_Banzai
ID: 41731930
Agreed. Going to delete and add him again. Thanks for the advice.
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