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Windows Explorer fails during copy.

Posted on 2016-07-27
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Last Modified: 2016-09-17
I have a client with a computer that fails whenever she tries to copy a file using either Windows Explorer or a 3rd party file management program such as Explorer ++.  It does not matter if we try to do a copy and paste or if we just try to drag the file and/or folder to the new location.  It does not seem to matter where she is copping the file from or to.

I have run a SFC /scannow which found an error and supposedly corrected it.

Running Windows 7 Home premium
8 GB RAM
1TB HDD (in 2 partitions)

Thanks
Explorer-Fail.txt
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Question by:Pat Clancy
8 Comments
 
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Accepted Solution

by:
Adam Leinss earned 250 total points
ID: 41731814
Looks to be related to Egis PSD Security Software:

http://wiki.mcneel.com/rhino/acercomputerfileopensavedialogcrash
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Expert Comment

by:John Hurst
ID: 41731817
Since SFC failed, you may need to try a Windows 7 Repair Install. You need the Windows 7 DVD and here is a Seven Forums tutorial to assist.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:Pat Clancy
ID: 41731938
Thank you Adam, I will have a go at that as soon as I can get to my customers computer.

Thank you John, I had thought of doing in place install as well and I may do that if Adam's comment does not work.  Either way I will let you know.

Thank you both

Pat
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 41732451
another program that uses that dll is winlocker (uninstall it)
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Author Comment

by:Pat Clancy
ID: 41732987
Okay will try that .... Thanks
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Author Comment

by:Pat Clancy
ID: 41733001
Thank you David and Adam for pointing me in the right direction.  As it turns out I uninstalled the "My winlocker" application and that seems to have solved the problem.

Once again thank you for pointing me in the right direction I am not convinced that I would have gotten there on my own.

Yours
Pat
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Expert Comment

by:LeeTutor
ID: 41802848
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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