asked on 7/27/2016

Windows Explorer fails during copy.

I have a client with a computer that fails whenever she tries to copy a file using either Windows Explorer or a 3rd party file management program such as Explorer ++. It does not matter if we try to do a copy and paste or if we just try to drag the file and/or folder to the new location. It does not seem to matter where she is copping the file from or to.

I have run a SFC /scannow which found an error and supposedly corrected it.

Running Windows 7 Home premium
8 GB RAM
1TB HDD (in 2 partitions)

Thanks
Explorer-Fail.txt

Windows 7

Last Comment

LeeTutor

9/17/2016

ASKER CERTIFIED SOLUTION

Adam Leinss

7/27/2016

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John

7/27/2016

Since SFC failed, you may need to try a Windows 7 Repair Install. You need the Windows 7 DVD and here is a Seven Forums tutorial to assist.

http://www.sevenforums.com/tutorials/3413-repair-install.html

Pat Clancy

7/27/2016

ASKER

Thank you Adam, I will have a go at that as soon as I can get to my customers computer.

Thank you John, I had thought of doing in place install as well and I may do that if Adam's comment does not work. Either way I will let you know.

Thank you both

Pat

SOLUTION

David Johnson, CD

7/28/2016

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Pat Clancy

7/28/2016

ASKER

Okay will try that .... Thanks

Pat Clancy

7/28/2016

ASKER

Thank you David and Adam for pointing me in the right direction. As it turns out I uninstalled the "My winlocker" application and that seems to have solved the problem.

Once again thank you for pointing me in the right direction I am not convinced that I would have gotten there on my own.

Yours
Pat

LeeTutor

9/17/2016

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