Laptop won't start

APD Toronto
APD Toronto used Ask the Experts™
on
Hi Experts

I have a 17" Toshiba Laptop Satellite Pro L670-035 and was doing a factory restore.

I inserted CD 2 of 3 and left. When I returned the laptop was off. When I press the power button the power LED goes on and immediately off.

What could it be? What can I try? How can I troubleshoot?
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Expert Office
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Owner
Top Expert 2016
Commented:
Try taking the battery out. Unplug the AC adapter from both the wall and the laptop. Clean the battery contacts. Hold the power button down for 30 seconds and release. Put the battery back in and try powering up from just the battery. Then plug in the AC Adapter.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
In addition to the above, is AC working? Did you run the battery right down?
noxchoIT Product Manager
Top Expert 2009
Commented:
Is the battery charged at all?
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APD TorontoSoftware Developer

Author

Commented:
It should be charged, but it's plugged too

Il try the above
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
After you try the steps in the first post above, check the battery as it should not have shut down as you described.
APD TorontoSoftware Developer

Author

Commented:
Its alive!

The above steps worked.  What does that mean?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not sure what it means because we don't know why it shut down. What was the state of the battery when you got it going.
APD TorontoSoftware Developer

Author

Commented:
The battery should have been at least 80% if not 100%
noxchoIT Product Manager
Top Expert 2009

Commented:
Could it be that the battery was empty and then charged after your attempts?
I have seen this on laptops with drained battery.
On PCs such behavior could be seen if BIOS is not working properly.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks. I am glad you go your laptop going (good post above by Lockdown).
LockDown32Owner
Top Expert 2016

Commented:
You might never know why it happened. Computers can be temperamental :) Fix the problem and keep moving forward......

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