Toshiba E-Studio 2830C Network Copier Scan to E-Mail quit working after DC removal

flteng562
flteng562 used Ask the Experts™
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Removed 2008 DC and replaced with IOSafe NAS - Moved PC's (3) and Copier (1) to Sonicwall router for DHCP/DNS/Gateway - all have valid IP info and can reach the Internet. After the DC removal "Scan to e-Mail no longer works" . Was using a "POP account" client PC also using POP accounts (No Exchange). I have done the following:

1. Deleted and reentered "SMTP Client" info.
2. From the LCD panel on the copier I can successfully ping the: Gateway / DNS (192.168.1.1) / and 'mail.securescanner.com" (SMTP Server)
3. Email addresses in address book are valid.
4. When trying to Scan to an email address in the address book I get "Mailbox not found" although they are valid email boxes.

Anyone have any tips on how to get this to work?

Thanks,

Frank
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is the SMTP server and the mailbox associated with the old server?
Hi John,

Te server that was taken out of service was just being utilized as a file server / domain controller. Exchange was not installed. The mailboxes are pop accounts
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Double check the POP account settings carefully:  POP, SMTP, Outgoing Server Authentication. Incoming Port and Outgoing Port and SSL / TLS.  These are the settings that affect sending.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You might need to try IP addresses for incoming and outgoing server addresses.

Author

Commented:
Hi John,

I will be going onsite this morning and will double check the settings. I reverted back to the SMTP client settings that worked before removing the 2008 DC. The printer only has to be configured for Outgoing (SMTP). Will report back later today.

It almost seems like it is looking for the DC which no longer exists

Regards,

Frank
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That is why I suggested also using IP addresses for the incoming and outgoing mail server settings.

Author

Commented:
Hi John,

I used the IP address still no go.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Are there other settings that were in your DC that you can check?

Can you remove (delete) the mail / scanner settings in the Toshiba and rebuild the settings ?

Author

Commented:
Hi John,

I reconnected the DC to the network still cannot scan to email. I will call the local copy folks on Monday.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
@flteng562 - you either need to completely rebuild the settings or you have a hardware issue. Did you call the local copy folks?

Author

Commented:
Hi John,

I am having the copy folks coming on site on Tuesday to reinstall / Update the Firmware.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
What happened after the copier folk arrived a couple of weeks ago?

Author

Commented:
Hi John,

Sorry for the late reply. We ended up reinstalling the Copiers firmware. Once that was complete the same SMTP addressing information was entered and it worked. The copier guy could not find a reason why it did not work prior to the firmware reinstall. Very Strange doings.

Regards,

Frank

Author

Commented:
Thanks John for pointing me in the right direction
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I am glad you were able to fix the scan to email feature

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