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troubleshooting Question

Toshiba E-Studio 2830C Network Copier Scan to E-Mail quit working after DC removal

Avatar of flteng562
flteng562 asked on
HardwarePrinters and ScannersEmail ProtocolsPeripherals
15 Comments1 Solution768 ViewsLast Modified:
Removed 2008 DC and replaced with IOSafe NAS - Moved PC's (3) and Copier (1) to Sonicwall router for DHCP/DNS/Gateway - all have valid IP info and can reach the Internet. After the DC removal "Scan to e-Mail no longer works" . Was using a "POP account" client PC also using POP accounts (No Exchange). I have done the following:

1. Deleted and reentered "SMTP Client" info.
2. From the LCD panel on the copier I can successfully ping the: Gateway / DNS ( / and 'mail.securescanner.com" (SMTP Server)
3. Email addresses in address book are valid.
4. When trying to Scan to an email address in the address book I get "Mailbox not found" although they are valid email boxes.

Anyone have any tips on how to get this to work?