?
Solved

After Windows 10 upgrade, Internet Explorer unable to open URL's doing a Google Search

Posted on 2016-07-27
9
Medium Priority
?
491 Views
Last Modified: 2016-08-29
I have a computer that doesn't seem to want to open IE 11 URL's from Google searches after Windows 10 was upgraded. I get the error:  Internal Error: Missing Template ERR_Connect_Fail

Has anyone seen this? I tried making Edge the default browser, it didn't help.
I have verified that IE 11 has all of the defaults.
I have tried uninstalling and reinstalling IE 11 from Control panel, add/remove programs.
0
Comment
Question by:Patrick Doman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
9 Comments
 

Author Comment

by:Patrick Doman
ID: 41732298
I was able to change the search engine to Bing. But having Google.com as the home page still wouldn't work.

I changed the home page to Bing.com and it searches fine.
I don't see any Google search items in the browser as far as addons and none in the add/remove programs area.

For now I will just use Bing.com but I know the customer wants to use Google.com as his home page instead.
0
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 41732305
you first have to go to 'google.com' you can now add that as a search provider in edge.
for ie11
add more search providers or go to https://www.microsoft.com/en-us/iegallery and add google search
0
 

Author Comment

by:Patrick Doman
ID: 41732316
That did not work. I click on Google to add the search back into the browser. I then change my home page back to Google.com

When I search for anything under Google search I get the results. When I click on the link in the search result, nothing happens then I get that error message noted above after about 30 seconds.
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 41732383
try starting internet explorer with no addons.
C:\Program Files (x86)\Internet Explorer\iexplore.exe -extoff
change the page to google.com and see if you can click on a link from a google search.
if it works then check your addons and also check the machine for malware with malwarebytes
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 41733485
0
 

Author Comment

by:Patrick Doman
ID: 41734037
No. Have a Meraki Firewall. If I change the Home page and search engine to Bing and we search websites on that, when I click the URL's it works fine.

Seems to be google search related
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points (awarded by participants)
ID: 41735286
mnitman--
Did you read
https://mangolassi.it/topic/4615/what-does-internal-error-missing-template-err_connect_fail-mean/38  ?
Several of the people on that site use Meraki.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 41759070
The link I posted suggested that Meraki be turned off.  There was no indication that OP tried that.
1
 

Author Comment

by:Patrick Doman
ID: 41775066
The disable of web filtering fixed the issue
0

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
Are you using email marketing software? If not, you're missing out on effortless marketing and the reaching of desired conversion rates through email marketing software.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question