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Citrix Profiler - Compacting target files into a container file failed error message.

Posted on 2016-07-27
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Last Modified: 2016-07-31
Heyas,

I have been getting this error message when trying to profile an app via the Citrix Profiler v6.7, Windows Server 2008 R2.

My troubleshooting at this point:

- App to big -> only 110 MB
- Insufficient disk space -> not true 72GB spare.
- Permissions issues -> I have administrator privileges and reset the privileges on the target folder.
- Files in temporary files -> cleaned them
- Sharing violations => no VirusScan on profiler

What other troubleshooting techniques can I try?

Any assistance is appreciated.

Thank you.
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Question by:Zack
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4 Comments
 
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Accepted Solution

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James Rankin earned 500 total points
ID: 41732526
This error message typically occurs when the profiler can't pack things up to the CAB file. There are many different reasons - permissions, language-specific files, file locks, etc.

Unfortunately though Citrix Streaming Profiler is an unsupported technology and there is no longer any work being done on it. Which makes it perfectly possible that the error you are seeing may be a bug which will now never be fixed. Have you considered using App-V instead?

I can't remember whether the Streaming Profiler has any logs or debugging modes, but that would be a good place to start if possible to get a detailed error message which may point to where the issue is being encountered.
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Author Comment

by:Zack
ID: 41732808
Hi James,

Found this link to enable debugging the streaming profiler http://support.citrix.com/article/CTX112472

Any there any resources you can recommend to help interpret the output of the debugger?

Thank you.
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LVL 9

Expert Comment

by:James Rankin
ID: 41732816
If it outputs to a text file, maybe post it up and we can see if there's anything pertinent there?
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Author Closing Comment

by:Zack
ID: 41736889
Hi James,

After much troubleshooting, I found restarting the Citrix Profiler server, resolved the issue. Turn on turn off.
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