troubleshooting Question

HP Office Jet pro 8600 printer

Avatar of Jegajothy vythilingam
Jegajothy vythilingamFlag for United States of America asked on
Printers and ScannersPeripheralsHardware
4 Comments3 Solutions247 ViewsLast Modified:
My OS is win 10 pro 64 bit and I have the above printer for a few years now.  The cartridge was depleted and I replaced them with original ones ordered from Quill.  But after replacing I still get the same error that the cartridges are depleted and asking me to replace them.  
I removed the power cables, replaced it and  also unplugged the usb cable and replugged it in.  Then I switched back the printer to on, but I still get the same error on the printer, and as well as on my pc, like the attached.
Hope the experts can please suggest a solution to this, thank u.
HP-error.JPG
ASKER CERTIFIED SOLUTION
Tim Edwards
Manager of Information Technology & Office Administration

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