Windows 10 problem with trackpad

Hi, I recently upgraded to Windows 10 and I am having a terrible time getting the trackpad to work properly.  I have to click several times, (sometimes 5 or 6 times) in order to close a window, open a folder, do something on a web page or whatever.  Its just not responding like it should.  It eventually closes a folder or whatever but its just such a waist of time.  My laptop is HP ENVY 15 Notebook PC.  I have played around with the Mouse control but nothing seems to improve it.  Could it be that I need to upgrade the drivers for this?
camtzAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Joe Winograd, Fellow&MVEConnect With a Mentor DeveloperCommented:
All of the W10 drivers for that model are available here:
http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-k200-notebook-pc-series/7527530/model/7757377#Z7_3054ICK0K8UDA0AQC11TA930C7

If you expand the Driver-Keyboard, Mouse and Input Devices section, you'll see the Synaptics TouchPad Driver:

hp envy 15t-k200 synaptics driver
It has this download link:
http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72142.exe

Regards, Joe
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Carlos,
I had the same problem on my W10 system with a Synaptics touchpad. I downloaded the W8.1 driver from the Synaptics website and it fixed the problem (a W10 driver wasn't available at the time — it may be now). That was on the first W10 Technical Preview — it has worked perfectly ever since. Regards, Joe
1
 
JohnBusiness Consultant (Owner)Commented:
You should upgrade the driver for sure. Lenovo is putting out recent updates, so look at the HP site for a new driver.

Also let Windows Update do driver updates (it should do that automatically).
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
Justin SmithWriterCommented:
Did it work before Windows 10? It sounds like the trackpad might be on it's way out, like the clicking button.
0
 
camtzAuthor Commented:
Yes, it worked fine prior to W 10.  Joe, I checked my Windows update and it says everything is up to date.  I went to HP but could not find the driver for Windows 8.1.  Can you tell me exactly how I can download this driver?  This is driving me nuts. Thanks
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
What is the exact model number? ENVY 15 is not enough info — it should be something like HP ENVY 15-k110tx.
0
 
camtzAuthor Commented:
HP ENVY Notebook 15t-K200 CTO
0
 
camtzAuthor Commented:
Joe, you did it again.  Works great now.  Don't know what EE would do without people like you and John.
Many thanks
0
 
camtzAuthor Commented:
Adios
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome. I'm glad that fixed it for you. Thanks for the kind words — very nice to hear! Regards, Joe
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.