Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 41
  • Last Modified:

HP Probook laptop will not shut down after W10 upgrade

Windows 10 installed as an upgrade to W7 on a HP Probook 4520s will not shut down.  It simply returns to the opening screen image.  Suggestions?
0
tonyadam
Asked:
tonyadam
  • 2
1 Solution
 
rindiCommented:
Make sure all current drivers have installed. Or do a clean installation of Windows 10.
0
 
Jackie ManCommented:
It is a common problem encountered by users of HP computers running Win 10.

"The problem is with Intel Management Engine Interface (MEI). Downgrade it to a 9.x or a 10.x version. Disable Windows updates. Put it as an exception for updates using Windows 10 Show or Hide Updates so it won't upgrade the program automatically. Re-enable Windows updates (if you prefer to). Restart. Everything should run perfectly now, including its Sleep mode"

Source: https://www.youtube.com/watch?v=bLtAUe56Ngw
0
 
tonyadamRetiredAuthor Commented:
Jackie Man, that sounds like an interesting solution.  I solved it a different way by unchecking fast start....or least I think it is solved.  Am hoping that it doesn't pop its head back up and if it does, I will pursue your recommendation.  Thanks for your response.  I'm closing the question as solved.
0
 
tonyadamRetiredAuthor Commented:
See comment about removing the fast start option in Windows 10 Power.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now