asked on HP Probook laptop will not shut down after W10 upgrade
Windows 10 installed as an upgrade to W7 on a HP Probook 4520s will not shut down. It simply returns to the opening screen image. Suggestions?
Laptops NotebooksWindows OS
Last Comment
tonyadam
Make sure all current drivers have installed. Or do a clean installation of Windows 10.
It is a common problem encountered by users of HP computers running Win 10.
"The problem is with Intel Management Engine Interface (MEI). Downgrade it to a 9.x or a 10.x version. Disable Windows updates. Put it as an exception for updates using Windows 10 Show or Hide Updates so it won't upgrade the program automatically. Re-enable Windows updates (if you prefer to). Restart. Everything should run perfectly now, including its Sleep mode"
Source: https://www.youtube.com/watch?v=bLtAUe56Ngw
"The problem is with Intel Management Engine Interface (MEI). Downgrade it to a 9.x or a 10.x version. Disable Windows updates. Put it as an exception for updates using Windows 10 Show or Hide Updates so it won't upgrade the program automatically. Re-enable Windows updates (if you prefer to). Restart. Everything should run perfectly now, including its Sleep mode"
Source: https://www.youtube.com/watch?v=bLtAUe56Ngw
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