IT-Services-TI
asked on
Why does Outlook 2007 and 2010 crash with MS CRM 2013 add-in?
Hi everyone,
This issue is only affecting a few specific users and it seems to be sporadic and spreading. The symptoms are:
-A random user first gets an error pop-up in Outlook while trying to move an email to a folder (within Outlook).
Error message: cannot display the folder. Your server administrator has limited the limited the number of items you can open simultaneously. Try closing messages you have opened...
-After that, Outlook crashes, throwing the error message:
Microsoft Outlook has stopped working. Restart the program.
-Outlook keeps crashing for this specific user until we disable the CRM 2013 for Outlook add-in.
This is what we have tried so far:
-Deleting local Outlook profile and re-creating it
-MS Office repair tool
-Deleting CRM for Outlook client and re-installing it
Does anyone know why this is happening, what is causing it and how we can fix it or at least troubleshoot?
Thank you,
Stéphane
This issue is only affecting a few specific users and it seems to be sporadic and spreading. The symptoms are:
-A random user first gets an error pop-up in Outlook while trying to move an email to a folder (within Outlook).
Error message: cannot display the folder. Your server administrator has limited the limited the number of items you can open simultaneously. Try closing messages you have opened...
-After that, Outlook crashes, throwing the error message:
Microsoft Outlook has stopped working. Restart the program.
-Outlook keeps crashing for this specific user until we disable the CRM 2013 for Outlook add-in.
This is what we have tried so far:
-Deleting local Outlook profile and re-creating it
-MS Office repair tool
-Deleting CRM for Outlook client and re-installing it
Does anyone know why this is happening, what is causing it and how we can fix it or at least troubleshoot?
Thank you,
Stéphane
Jackie Man
MS CRM 2013 32 bit or 64 bit?
ASKER
Hi Jackie,
We are using only Office 2007 and 2010 32-bit and CRM for Outlook client 32-bit as well on all the computers.
The OS is Windows 7 Enterprise: some OS installations are 32-bit and some are 64-bit.
We are using only Office 2007 and 2010 32-bit and CRM for Outlook client 32-bit as well on all the computers.
The OS is Windows 7 Enterprise: some OS installations are 32-bit and some are 64-bit.
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ASKER
These are great articles, very helpful! I will go through them and try everything listed there. Thank you. I will let you know if any of the suggestions fixes the issue for us or not.
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ASKER
We did not have a chance to troubleshoot thoroughly but I am sure the fix resides in the suggestions that you have made. At the current time this issue is occurring very rarely so it has a very low impact on our organisation.
Thank you so much for your help with this.
Thank you so much for your help with this.