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Windows 10 computer gets stuck at the boot (startup stuck on spinning circle)

Posted on 2016-07-28
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Last Modified: 2016-09-25
I have been using Windows 10 since day 1 and haven't had any problems.  Recently, whenever the computer reboots, it gets stuck on the black screen with the Windows flag and the spinning circle freezes.  I power down the computer, and try again and it try to repair but it also freezes.  I have to power cycle the computer about 10-15 time until I get lucky and it boots successfully.  I use the computer for a week or two without issues then when its time to reboot, I have to go through the same process over and over.  I have booted up with all the USB's unplugged, I have ran a memory scan and a chkdsk.  What else can I try before I reinstall the OS?
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Question by:ptsolutionsinc
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by:McKnife
McKnife earned 400 total points (awarded by participants)
ID: 41733779
Please try to turn off fast startup, so it can be ruled out as possibe culprit: http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html
Fast startup influences how computers boot.
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by:John Hurst
John Hurst earned 400 total points (awarded by participants)
ID: 41733923
Can you boot with DVD? (you may need to turn off secure boot). Boot with Knoppix or Ultimate Boot CD.
Does it boot properly, repeatedly this way?  

Also run a Repair Install (no need yet for fresh install). Go to the Media Creation Link.

https://www.microsoft.com/en-us/software-download/windows10 

Click on Upgrade to Windows 10 (even though Windows 10 is running), allow drivers to update, and select Keep Data and Keep Applications. You will not lose anything.
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by:Justin Smith
Justin Smith earned 400 total points (awarded by participants)
ID: 41734017
Is there anyway to start up the system without disk checking, like run windows normally? I would go into Bios Settings and disable your CD Drive and other hard disks and just run the one that Windows runs on. Make sure it's loaded first before anything else as well. Then, if all works right, try to enable each other startup source one by one until it no longer works, you can pinpoint the drive causing it. Let me know how this works.
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by:nobus
nobus earned 800 total points (awarded by participants)
ID: 41734212
i would start by disabling secure boot https://msdn.microsoft.com/en-us/windows/hardware/commercialize/manufacture/desktop/disabling-secure-boot?f=255&MSPPError=-2147217396

then run a diag on the drive - i use UBCD for this, and note chkdsk is no disk diag, it checks the file system

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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Author Comment

by:ptsolutionsinc
ID: 41735048
All this is great information.  Since I finally got the computer up and running, I don't want to shut it down until the weekend.  I will post my results.
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LVL 99

Expert Comment

by:John Hurst
ID: 41735156
Please keep us posted.
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LVL 57

Expert Comment

by:McKnife
ID: 41754643
There's no indication that any comment was worth anything more than others for the progress. There wasn't even any feedback about progress. The suggested point division has no reasoning to me.
The author needs to continue or close this or it should be deleted.
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by:ptsolutionsinc
ID: 41767865
I apologize for the delay.  I have some free time today and just disabled the fast startup as McKnife suggested.  I shutdown and restarted the computer approximately 5 times and the computer booted up successfully every time.   Is it just a matter of leaving it this way or is there something else I need to do to determine why fast startup is not working?
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Author Comment

by:ptsolutionsinc
ID: 41769226
ok, false alarm.  I had to reboot the computer and experienced the same issue.  " stuck on the black screen with the Windows flag and the spinning circle freezes"

SInce this was a Windows 7 to Windows 10 upgrade, I decided to do a fresh installation of Windows 10 on a brand new Samsung SSD.  The OS went through the installation process and once it was ready to boot up for the first time, got the same issue.  Going to check if there is a newer bios.
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by:ptsolutionsinc
ID: 41769290
I have updated the existing bios from 2014 to the latest bios 7/28/2016.  for now, the computer boots up successfully using the HDD.  If no more freezing after rebooting a few more times, I think I will clone the OS from the HDD to the SSD.
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Expert Comment

by:nobus
ID: 41769789
that seems a good way to proceed
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Author Comment

by:ptsolutionsinc
ID: 41770626
ok, so after updating the BIOS, installing an SSD and cloning the existing drive, computer still hangs when turning on or booting up.
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LVL 93

Expert Comment

by:nobus
ID: 41771255
then it looks like your motherboard has problems, since you have the same problem after a fresh install
btw - did you install all drivers for it ?
updating drivers can help

otherwise - since the problem sems to be recent - try a system restore to a date it was ok
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by:ptsolutionsinc
ID: 41772234
if a fresh install doesnt resolve the issue, i highly doubt a system restore will resolve the issue.  Once the computer boots up, it works fine for weeks, until it is time to reboot.  If it were a motherboard issue, i think i would have major issues.  Now that i am working on the SSD, this thing is fast.  everything works flawlessly up until it is time to reboot.
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Accepted Solution

by:
nobus earned 800 total points (awarded by participants)
ID: 41772666
since it worked ok with fresh W10 install,, and the problem returned after cloning the drive to the SSD - it seems the problem is on the drive
There may have been a driver or update that caused it on the normal drive
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