Solved

Samsung Galaxy S6 not being discovered on Dev. machine when set to MTP but Discoverd in PTP (Chrome Remote USB Debugging)

Posted on 2016-07-28
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Last Modified: 2016-08-22
I'm trying to set-up my dev. PC (win 7 x 64)  to use the Chrome remote USB debugging for Android. one step requires that I use the OEM USB drivers for the Cell. I also downloaded the the Samsung Kies 3 to supposedly ensure that the proper drivers were installed. I have numerous times reinstalled the drivers for my phone but cannot get my dev. machine to discover my cell when my cell is set to MTP. If I set my cell to PTP, I get the RSA prompt etc. and it shows up as a discovered device. If I switch to MTP it is no longer discovered? I have no idea why or how to fix this issue.

Another thing is if I look at the device manager:
In PTP mode phone shows up as separate entry in the device manager and has SAMSUNG ADB interface under it

In MTP mode phone my phone shows up as other devices with exclamation mark and it saya no drivers installed and also show a CDC Serial entry with exclamation mark

I have no idea what is happening and why?  I did download the driver installer too and ran that but when I try to manually install the driver windows can't find a driver?

Any help would be highly appreciated!

Thanks!
MJ
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Question by:894359
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10 Comments
 
LVL 13

Assisted Solution

by:Rizzle
Rizzle earned 250 total points (awarded by participants)
ID: 41734214
I had a similar issue with my s6, I installed Samsung sidrsync from their site as it apparently has the s6 drivers for Windows built in.

Install sidesync and see if that helps!
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Author Comment

by:894359
ID: 41734233
Hi Roshan.. di you install it on your PC or cell?

Thanks!
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LVL 13

Expert Comment

by:Rizzle
ID: 41734236
For your PC
0
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LVL 44

Assisted Solution

by:Jackie Man
Jackie Man earned 250 total points (awarded by participants)
ID: 41734493
Remove Samsung Kies 3 and download SAMSUNG USB driver from the link below.

http://developer.samsung.com/technical-doc/view.do?v=T000000117
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Author Comment

by:894359
ID: 41734874
Hi  Jackie Man... I've already tried this step. It gives me an .exe and when I run it, it completes but I( doesn't show any drivers installed for my device? Even if I browse for the drivers, WIndows can't find any drivers for my device?

Roshan, I downloaded and ran sidesync and that didn't change anything?
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LVL 44

Expert Comment

by:Jackie Man
ID: 41734900
If you have samsung smart switch installed in your s6, remove it before you attach it to your pc.
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Author Comment

by:894359
ID: 41735061
No Smart Switch installed
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Accepted Solution

by:
894359 earned 0 total points (awarded by participants)
ID: 41739838
I found the issue, I had to run driver installer as admin.
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LVL 44

Assisted Solution

by:Jackie Man
Jackie Man earned 250 total points (awarded by participants)
ID: 41739992
Glad to know your feedback. Which driver you have installed?
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41764160
Install driver as admin is the solution and the problem is fixed.
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