Solved

IE Plugin Issue

Posted on 2016-07-29
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Last Modified: 2016-08-10
Hello Experts - we have a user who has the need to use a secure tunnel to access his customers network, up until recently this was not an issue.  But now for what ever reason he can no longer open a secure tunnel into their systems.  From the troubleshooting I've done the issue seems to be an Active-X Plugin getting blocked.  We have tried to get to that tunnel on various machines connected to our network all had the same end result, no joy. However if we use a local account instead of a domain user account it will launch fine.  I've checked with his customers Engineering team, everything works on their end, we have verified that other users are able to access.  I've spoken with our Engineering team for our company they have requested I collect the GPO logs and send to them for review.  What I did was ran rsop.msc is there a more comprehensive way of collecting these logs?  Or a better method of identifying if this plug-in is in-fact blocked or there is another under lying issue.

Troubleshooting down thus far:
- Reset IE Settings to Default
- Had Customer IT reset / recreate his account
- Updated all Certificates
- Added site to Trusted Site List, Compatibility List
- Tried with both IE 32-Bit / 64-Bit
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Question by:ManieyaK_
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Accepted Solution

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FOX earned 500 total points
ID: 41734616
I want you to go in to internet options click the security tab, go down to custom level, scroll down to active X controls and plugins and start disabling things that have to do with Active X and then try again.
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Author Comment

by:ManieyaK_
ID: 41734639
Foxluv - thank you for your speedy response I will try this and post back the results
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Author Comment

by:ManieyaK_
ID: 41751289
foxluv we've tried your suggestions no luck, we know are starting to lean towards this being blocked by a GP as this is effecting multiple users at this time.  Thank You for your comment.
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Author Closing Comment

by:ManieyaK_
ID: 41751290
Foxluv - Thank You :)
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