Solved

IE Plugin Issue

Posted on 2016-07-29
4
77 Views
Last Modified: 2016-08-10
Hello Experts - we have a user who has the need to use a secure tunnel to access his customers network, up until recently this was not an issue.  But now for what ever reason he can no longer open a secure tunnel into their systems.  From the troubleshooting I've done the issue seems to be an Active-X Plugin getting blocked.  We have tried to get to that tunnel on various machines connected to our network all had the same end result, no joy. However if we use a local account instead of a domain user account it will launch fine.  I've checked with his customers Engineering team, everything works on their end, we have verified that other users are able to access.  I've spoken with our Engineering team for our company they have requested I collect the GPO logs and send to them for review.  What I did was ran rsop.msc is there a more comprehensive way of collecting these logs?  Or a better method of identifying if this plug-in is in-fact blocked or there is another under lying issue.

Troubleshooting down thus far:
- Reset IE Settings to Default
- Had Customer IT reset / recreate his account
- Updated all Certificates
- Added site to Trusted Site List, Compatibility List
- Tried with both IE 32-Bit / 64-Bit
0
Comment
Question by:ManieyaK_
  • 3
4 Comments
 
LVL 16

Accepted Solution

by:
FOX earned 500 total points
ID: 41734616
I want you to go in to internet options click the security tab, go down to custom level, scroll down to active X controls and plugins and start disabling things that have to do with Active X and then try again.
0
 

Author Comment

by:ManieyaK_
ID: 41734639
Foxluv - thank you for your speedy response I will try this and post back the results
0
 

Author Comment

by:ManieyaK_
ID: 41751289
foxluv we've tried your suggestions no luck, we know are starting to lean towards this being blocked by a GP as this is effecting multiple users at this time.  Thank You for your comment.
0
 

Author Closing Comment

by:ManieyaK_
ID: 41751290
Foxluv - Thank You :)
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question