Solved

Missing inbox folder in Outlook 2007

Posted on 2016-07-29
10
130 Views
Last Modified: 2016-08-10
One of our users can not see the inbox folder in her outlook 2007 email client. I initially started by setting up a new mail profile for her, but it had the same issue. The same is also true if you view the mailbox in OWA.
However in Outlook 2007, if you click on the root of the mailbox folder to view 'outlook today', the inbox is there, but shows no sub-folders. It is the same for any machine that I open her mail profile on. The 'folder size' button shows the inbox & sub-directories in both the local folders and on the server.
I haven't seen this problem before so was wondering if anybody else had come across this. The mail-server is an SBS2008 setup with Exchange 2007.
0
Comment
Question by:Stev0W
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 31

Expert Comment

by:Scott C
ID: 41735178
You might want to try exporting the mailbox to a .PST file and see if the folder structure gets straightened out.

http://blogs.catapultsystems.com/jstocker/archive/2010/01/27/how-to-export-mailboxes-to-pst-with-exchange-2007/

Did you try dragging the Inbox out from under the "Outlook Today" area?

You really need to think about getting off of Exchange 2007.  Had you been on a later version, I would have suggested doing a New-MailboxReparRequest.  But that option isn't available in 2007.

Exchange 2007 is at end of life and in the next few months won't be supported or patched anymore.
0
 

Author Comment

by:Stev0W
ID: 41735356
Hi Scottcha,
Yes tried dragging the inbox from the 'outlook today' to the folder list. It had the drag icon which looked promising. But when i dropped it, nothing appeared in the folders list. Also Just to test, i tried to create a new folder called 'inbox', and as suspected it said that one already existed.
I will try to export the mailbox to a PST tomorrow to see if that works. But if it does, should i just then import the PST in to the mailbox again?
We are going through an office move at the moment so budget is all tied up in that. But am hoping to upgrade next year.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 41735414
Don't import just try to open it by adding it to profile.

What about backups?
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 11

Expert Comment

by:Tej Pratap Shukla ~Dexter
ID: 41735421
Hi,
You can use Inbox Repair tool for repairing Outlook PST file. Visit below given to learn how you can use this tool. It is provided by Microsoft free of cost.
http://www.emaildoctor.org/blog/errors-detected-in-outlook-pst-file/
You can also try exporting mailbox to Outlook PST and Open exported file is Outlook and check whether Inbox folder is showing or not which you have already mentioned. If Inbox folder is showing correctly then you can easily import the exported PST file to Exchange Mailbox by using PowerShell Command.
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 41735500
outlook.exe /resetnavpane
Then press Enter (or OK button) to restart Outlook.
 
Note: Make sure there is a space between the words.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 41735672
It's not a corrupted .pst.  If you read the op he clearly says he looked at the mailbox using OWA which is directly looking at the mailbox on the Exchange server.
0
 

Author Comment

by:Stev0W
ID: 41735817
I tried the export of the mailbox and attached as a data file. Still no inbox.
The servers are backed up daily with the native windows backup program. So would you recommend going back to the day before her issue and restoring the mailbox? Or are there some other things we can try first?
I tried to create a recovery database yesterday, but it failed to mount and I ran out of time onsite. So will have another go on Monday. I have run through the process before to recover accidentally deleted emails with no issues, but the failure to mount error message was very generic.

Thanks for you help.
0
 
LVL 19

Accepted Solution

by:
suriyaehnop earned 250 total points
ID: 41735883
Try use  mcfmapi unhidden the folder

https://support.microsoft.com/en-us/kb/3092199

It happened for me for "sent item" folder hidden and i use mcfmapi to unhidden it
0
 
LVL 31

Assisted Solution

by:Scott C
Scott C earned 250 total points
ID: 41736596
"mfcmapi" not "mcfmapi" is a good idea to try.

https://mfcmapi.codeplex.com/

If that doesn't work, then yes, I'd have a go at doing the restore from the day before the issue.
0
 

Author Closing Comment

by:Stev0W
ID: 41737794
Mfcmapi sorted it out. For some reason the Inbox was marked as hidden. As soon as I used the tool to un-hide it, it appeared in OWA and then in the Outlook client.

Thanks for all your help, this one had me stumped.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Mailbox Overload?
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates‚Ķ
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question