Improve company productivity with a Business Account.Sign Up

x
?
Solved

Error 79 error HP Laserjet M1536DNF - Windows 10 OS

Posted on 2016-07-29
7
Medium Priority
?
809 Views
Last Modified: 2016-07-30
All,

I have this really annoying problem. I tried to print out a recipe today and after that I started getting an error 79 on my printer. I ran virus scan, malware byte, cleared cache, reset my printer, removed the drivers and reinstalled, reset the spooler. Am I missing something. I watch the screen on the printer, it says printing than goes to error 79, it restarts itself and does it all over again in 30 or so seconds, maybe more.
0
Comment
Question by:Edward Pamias
  • 4
  • 3
7 Comments
 
LVL 39

Accepted Solution

by:
hdhondt earned 2000 total points
ID: 41735433
Try a factory reset, as follows:

- Switch off the printer
- press X and > simultaneously, and keep them pressed
- switch on the printer
- keep pressing the two buttons and wait for the "restore" message on the display
- keep waiting... when finished the printer will boot again

If that does not fix it, is the printer connected to multiple PCs? If it is, you may need to remove the drivers from all of them.
0
 
LVL 19

Author Comment

by:Edward Pamias
ID: 41735664
I did that and it did not work.
0
 
LVL 39

Assisted Solution

by:hdhondt
hdhondt earned 2000 total points
ID: 41735678
There's probably not much more you can do, apart from getting the printer serviced. HP suggest removing all DIMMs and upgrading firmware, but I suspect that will not achieve anything.

The meaning of error 79 is: " A Critical Hardware Error has Occurred". That hardware includes memory, I/O cards and firmware. I presume that, after you remove the I/O card the error will no longer occur - for the simple reason you won't be able to print any more. However, as the printer has both usb and ethernet, you could swap to the other interface.

Hope the printer is under warranty!
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
LVL 19

Assisted Solution

by:Edward Pamias
Edward Pamias earned 0 total points
ID: 41735716
I fixed this by doing a system restore. It looks like something got into my registry and caused me some grief. I am giving you the points though since all the things you have posted normally fix the 79 error. Thanks for the info.
0
 
LVL 19

Author Comment

by:Edward Pamias
ID: 41735717
Thanks!
0
 
LVL 19

Author Closing Comment

by:Edward Pamias
ID: 41735719
Thanks again!
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 41736070
And thanks to you, too, for the points!
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Take advantage of one of the most useful technologies available - virtualization!
One thing I've always found frustrating is no matter how many times one asks the end users to not save things on their local machines, they do it anyway.  Forget that we don't back up the desktops - only the servers.  Well, let's sneak their data on…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question