Solved

Error 79 error HP Laserjet M1536DNF - Windows 10 OS

Posted on 2016-07-29
7
193 Views
Last Modified: 2016-07-30
All,

I have this really annoying problem. I tried to print out a recipe today and after that I started getting an error 79 on my printer. I ran virus scan, malware byte, cleared cache, reset my printer, removed the drivers and reinstalled, reset the spooler. Am I missing something. I watch the screen on the printer, it says printing than goes to error 79, it restarts itself and does it all over again in 30 or so seconds, maybe more.
0
Comment
Question by:Edward Pamias
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 41735433
Try a factory reset, as follows:

- Switch off the printer
- press X and > simultaneously, and keep them pressed
- switch on the printer
- keep pressing the two buttons and wait for the "restore" message on the display
- keep waiting... when finished the printer will boot again

If that does not fix it, is the printer connected to multiple PCs? If it is, you may need to remove the drivers from all of them.
0
 
LVL 18

Author Comment

by:Edward Pamias
ID: 41735664
I did that and it did not work.
0
 
LVL 38

Assisted Solution

by:hdhondt
hdhondt earned 500 total points
ID: 41735678
There's probably not much more you can do, apart from getting the printer serviced. HP suggest removing all DIMMs and upgrading firmware, but I suspect that will not achieve anything.

The meaning of error 79 is: " A Critical Hardware Error has Occurred". That hardware includes memory, I/O cards and firmware. I presume that, after you remove the I/O card the error will no longer occur - for the simple reason you won't be able to print any more. However, as the printer has both usb and ethernet, you could swap to the other interface.

Hope the printer is under warranty!
0
Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

 
LVL 18

Assisted Solution

by:Edward Pamias
Edward Pamias earned 0 total points
ID: 41735716
I fixed this by doing a system restore. It looks like something got into my registry and caused me some grief. I am giving you the points though since all the things you have posted normally fix the 79 error. Thanks for the info.
0
 
LVL 18

Author Comment

by:Edward Pamias
ID: 41735717
Thanks!
0
 
LVL 18

Author Closing Comment

by:Edward Pamias
ID: 41735719
Thanks again!
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 41736070
And thanks to you, too, for the points!
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question