Error 79 error HP Laserjet M1536DNF - Windows 10 OS

Posted on 2016-07-29
Last Modified: 2016-07-30

I have this really annoying problem. I tried to print out a recipe today and after that I started getting an error 79 on my printer. I ran virus scan, malware byte, cleared cache, reset my printer, removed the drivers and reinstalled, reset the spooler. Am I missing something. I watch the screen on the printer, it says printing than goes to error 79, it restarts itself and does it all over again in 30 or so seconds, maybe more.
Question by:Edward Pamias
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 38

Accepted Solution

hdhondt earned 500 total points
ID: 41735433
Try a factory reset, as follows:

- Switch off the printer
- press X and > simultaneously, and keep them pressed
- switch on the printer
- keep pressing the two buttons and wait for the "restore" message on the display
- keep waiting... when finished the printer will boot again

If that does not fix it, is the printer connected to multiple PCs? If it is, you may need to remove the drivers from all of them.
LVL 17

Author Comment

by:Edward Pamias
ID: 41735664
I did that and it did not work.
LVL 38

Assisted Solution

hdhondt earned 500 total points
ID: 41735678
There's probably not much more you can do, apart from getting the printer serviced. HP suggest removing all DIMMs and upgrading firmware, but I suspect that will not achieve anything.

The meaning of error 79 is: " A Critical Hardware Error has Occurred". That hardware includes memory, I/O cards and firmware. I presume that, after you remove the I/O card the error will no longer occur - for the simple reason you won't be able to print any more. However, as the printer has both usb and ethernet, you could swap to the other interface.

Hope the printer is under warranty!
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

LVL 17

Assisted Solution

by:Edward Pamias
Edward Pamias earned 0 total points
ID: 41735716
I fixed this by doing a system restore. It looks like something got into my registry and caused me some grief. I am giving you the points though since all the things you have posted normally fix the 79 error. Thanks for the info.
LVL 17

Author Comment

by:Edward Pamias
ID: 41735717
LVL 17

Author Closing Comment

by:Edward Pamias
ID: 41735719
Thanks again!
LVL 38

Expert Comment

ID: 41736070
And thanks to you, too, for the points!

Featured Post

Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Cannot access websites - Windows 10 4 35
Windows 10 update problem: OneDrive issue 14 54
Can't Login to Laptop 18 46
harddrive crash 6 43
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question