Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 384
  • Last Modified:

Error 79 error HP Laserjet M1536DNF - Windows 10 OS

All,

I have this really annoying problem. I tried to print out a recipe today and after that I started getting an error 79 on my printer. I ran virus scan, malware byte, cleared cache, reset my printer, removed the drivers and reinstalled, reset the spooler. Am I missing something. I watch the screen on the printer, it says printing than goes to error 79, it restarts itself and does it all over again in 30 or so seconds, maybe more.
0
Edward Pamias
Asked:
Edward Pamias
  • 4
  • 3
3 Solutions
 
hdhondtCommented:
Try a factory reset, as follows:

- Switch off the printer
- press X and > simultaneously, and keep them pressed
- switch on the printer
- keep pressing the two buttons and wait for the "restore" message on the display
- keep waiting... when finished the printer will boot again

If that does not fix it, is the printer connected to multiple PCs? If it is, you may need to remove the drivers from all of them.
0
 
Edward PamiasAuthor Commented:
I did that and it did not work.
0
 
hdhondtCommented:
There's probably not much more you can do, apart from getting the printer serviced. HP suggest removing all DIMMs and upgrading firmware, but I suspect that will not achieve anything.

The meaning of error 79 is: " A Critical Hardware Error has Occurred". That hardware includes memory, I/O cards and firmware. I presume that, after you remove the I/O card the error will no longer occur - for the simple reason you won't be able to print any more. However, as the printer has both usb and ethernet, you could swap to the other interface.

Hope the printer is under warranty!
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
Edward PamiasAuthor Commented:
I fixed this by doing a system restore. It looks like something got into my registry and caused me some grief. I am giving you the points though since all the things you have posted normally fix the 79 error. Thanks for the info.
0
 
Edward PamiasAuthor Commented:
Thanks!
0
 
Edward PamiasAuthor Commented:
Thanks again!
0
 
hdhondtCommented:
And thanks to you, too, for the points!
0

Featured Post

[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now