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Windows 10 free upgrade worked but issues running it

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Last Modified: 2018-03-13
1) The MS Office I used for over 4 years was removed because W10 said that this "starter" office could cause damage.

2) Matlab starts up really fast. But when I enter a command and hit return, the command window gets stuck. In the admin account (which I rarely use), Matlab worked. (I will try re-installing it to see if that helps.) If you have any other suggestions other than reinstalling, I will give them a try.

I ran from the command prompt:
 slmgr /xpr
 and the popup said that Windows is permanently activated.
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JohnBusiness Consultant (Owner)
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What I would advise is install all the latest updates available and see if that helps.

Also what version of Office was you running previously? Do you still have the install media?
Gary CaseRetired
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"...  I think you need Office 2010 or later " ==>  Not necessary.   Both Office 2003 and Office 2007 work just fine with Windows 10.    Not sure about even earlier versions (haven't tried them) :-)

The issue the OP is having is that the '10 upgrade disabled Office Starter edition => a free ad-supported version of Office that shipped with a lot of PC's.   (I suspect this is the Office 2010 version)    I suspect it's the advertising mechanism that is disabled by the Windows 10 upgrade.
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How large is the screen for your computer?

If it is 10 inch or smaller, MS Apps Store has free Word and Excel apps for you to download.
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The result as it loads in Windows 10 ...
Office-Starter-on-Windows-10.jpg
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@  John Hurst
>> Try running SFC /SCANNOW from an admin command prompt.
Probably should have done that first. I did a scan disk last month - no problems. Probably should do it overnight since it may take 5 hours.

@ Rizzle
>> What I would advise is install all the latest updates available and see if that helps.
Just got back. Started doing that now.

>> Also what version of Office was you running previously? Do you still have the install media?
The Starter Edition came with the laptop - is OEM and no install media for it. I see that my son who just decided to live at home again took back his MS Office, so that is not an option. Not even sure whether the W7 factory reset includes it. But I have my laptop backup DVDs so I can always start over (from about 3 years ago).

@ garycase
I look forward to trying out your idea to get the Starter edition to work. I'll let you know how it works out. If it does not work, then the free MS office look-alikes may be sufficient.

>> a free ad-supported
I didn't know ads were part of the starter edition. I never received ads when using it. (Or, if I did, then my mind may have filtered them out.) I have used excel every weekday for the past months and I definitely did not see ads there.

I didn't realize that I had a starter edition - thought it was the real stuff. I found out later that it was an OEM because I got a utility to show me the Word key. Looking it up on the web, I learned that my edition was OEM and is not transferable to other PCs. I thought it was good for the life of the PC (going on 4-5 years now.

>>  which will show the activation status => it should show "Windows 10 on this device is activated with a digital entitlement"
I did that and got the results you described.

@ Jackie Man
>> How large is the screen for your computer? If it is 10 inch or smaller, MS Apps Store has free Word and Excel apps for you to download.
My laptop has a 15.6" screen.
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SFC should run in less than an hour. Repair Install from the Media Creation Link takes about  3 hours
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Started SFC.

I had this error, but was hoping it would go away after the first Windows Update, but it remains. But, I don't know of any operational problems as a result of this error.

Software Errors

An unknown error occurred while running this application.
If the problem persists, please restart your computer or try reinstalling the application.
This error may be related to:
¦      Missing components
¦      Corrupted application
¦      Application unable to connect to the service
¦      Application fails to start.
This option is only available if you are logged on as an administrator and if your computer is configured with at least 2 GB of system memory (RAM).

Intel® Rapid Storage Technology is trying to connect to the service.      
The application is launched and is attempting to connect to the service in order to run.      
If the connection succeeds, the application opens and is fully functional;
if the connection fails, the error message described above is displayed.
Follow the applicable procedure to resolve the problem.

Multiple users cannot run the application at the same time.      
One or more users are attempting to open the application while an instance of the
application is already running.      Make sure only one instance of the application is running at a time.
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Gary CaseRetired
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"... I look forward to trying out your idea to get the Starter edition to work. I'll let you know how it works out. If it does not work, then the free MS office look-alikes may be sufficient. "  ...

 r.e. "... if it does not work ..."  ==>  It absolutely works just fine.   If it doesn't work, you're doing something wrong.    Just for grins, I confirmed that it works on both x32 and x64 versions of Windows 10.

Note that (a) you have to disable the SmartScreen filter and turn off Windows Defender's real time checking to download the patch [It's not really a malicious program; but since it alters a Microsoft executable it gets flagged].   Once you've downloaded it and applied the patch you can turn SmartScreen & Defender back on.    Also, note that when you run the patch you have to "point" to the Office Starter executable ("setupconsumer") before you "Apply" the patch.    Finally, be sure you run everything with admin privileges  [Right-click, "Run as Administrator"] -- this includes the patch; the Office installer; and the KB to update the Click-to-Run components.
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If your office is of OEM version, it will be very different from starter edition which has only the very basic fearures.

Normally, the starter edition will be uninstalled if you have oem edition.

Besides, if you did have starter edition, there was a Q: drive which cannot be removed. Do you see Q: drive before you did the win 10 upgrade?
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SFC /SCANNOW completed with "Windows Resource Protection did not find any integrity violations."

I see a Q: drive now, so I guess I have a Starter edition. I thought I had all the features but there was one oddity. If I clicked on a word document to bring up word, then the directory for any changes would often be a temp directory rather than where I started. And "Enable Edit" appeared more than usual than when using a regular Word (on a different PC). No big deal though once I got used to it (years ago).

>> It absolutely works just fine
This is good to hear.

>.  You need the newest Intel RST driver from your computer manufacturer.
Thanks, I'll figure out how to do that once I get my starter MS Office to work.
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Glad to know your feedback. You should be fine.
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I am back briefly and hope to get starter office installed tonight by following Gary's instructions.

One thing of interest re: Matlab..  I have two accounts - one is admin; other is limited.  I tested Matlab in the admin account and I was able to enter a few commands that worked, and when I typed "quit", Matlab closed. So, there may be just a tweak somewhere to allow Matlab to fully function as it used to do under Windows 7 in the limited account.

Background: I never go to admin unless forced to (e.g., today, under windows 10, I had to turn off windows defender real-time protection in the admin account. I had always installed new products in the limited account under Windows 7. I wish to continue working exclusively in my limited account.
JohnBusiness Consultant (Owner)
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I had always installed new products in the limited account under Windows 7. I wish to continue working exclusively in my limited account.

You can normally install software in an admin account for all users and then use in a Standard (limited) account. That works for almost all software.
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If you have any issues installing Office you can send me a personal note [e-mail addresss is in my profile] and I'll try and walk you through the install.
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Commented:
lick2run2010-kb2598285-fullfile-x86-glb
The expected version of the product was not found on the system.
My laptop is 64-bit. I downloaded a 32-bit file, not knowing what my original starter office was.
Do you think I should try again with 64-bit? I don't recall seeing 64-bit in other download.

From looking online, I got the impression that starter office which includes word and excel is a substitute for the MS Works. Is it the case that anyone can download starter office for free even if they never had a copy of office?
Gary CaseRetired
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Send me a note to my e-mail address (the last line in my profile) and we'll get this done without making this thead longer than it needs to be).
Gary CaseRetired
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You need to do that NOW if you want me to help ...
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I was told that I am not allowed to take an existing open thread offline.
I can always try again next weekend.
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Up to you => the alternative is to click the "Get Real Time Help" button ... then I get paid and you get to pay.   I was just trying to do this for you in 5 minutes instead of costing you an hour's time.   Not "taking the thead offline" => just doing the exact steps I outlined above for you, instead of wasting a bunch of posts trying to figure out what you did wrong.
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It's not up to me. We would both be given warnings or suspensions (if repeat occurrences) if we willfully choose to violate the EE TOU.
Gary CaseRetired
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No problem -- I won't offer again.     Note that the steps I outlined in #41736011 above ABSOLUTELY work perfectly.

I did this on both an x32 install and on an x64 install.    I'll leave it to you to figure out what you're doing wrong => I expect you either didn't properly apply the patch; or didn't run something with admin privileges ... but it absolutely works.
JohnBusiness Consultant (Owner)
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Do you think I should try again with [Office] 64-bit? I don't recall seeing 64-bit in other download.

No need to. Even though Gary has proven Starter works, consider upgrading Office to a new version. Use Subscription and it is economical.
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I'm not sure how "economical" the Office subscriptions are -- I don't like paying annually for something that can be paid for once and used forever => especially if the amount you "pay" is ZERO [as with Office Starter edition :-) ].

Agree, however, that you can get a valid Office license for very little money on e-bay if you use an older version ... 2007 ($25-40) or even 2003 ( < $10).

But if all that's needed is Word & Excel, the Office 2010 Starter edition provides these for free -- and works perfectly on '10
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Office on subscription can be as low as $20/year for 5 users or $100/year for one user. I have 2 machines under $5 monthly each . That is economical (to me).

And Office 2016 on subscription is more powerful and includes Outlook.
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It is 2:18 am here, and just got to this after a long day at work.
I rarely use MS Office in any sophisticated way. I hardly ever use Word at home.
I use an extremely simple spreadsheet to fill in daily with a number. If I had more need that a starter, then I could see using it. My son paid $50 for 3 years (I was shocked). Afterall, I have used the FOSS office look-alike (which suffers if you have sophisticated Word documents), and was satisfied with that.

I don't like MS giving W10 for free and then trying to get me to buy MS Office because their software allegedly could cause damage to their OS. I bet it was designed that way. I wouldn't be surprised that if I revert back to W7 within the 30 day grace period, then I will find some problems. (But I always have my backup DVDs.)

I still have more testing to do this weekend, such as WIFI, since I have heard that this sometimes suffers.

I'll surely have time to try things out this weekend. I have found on Sunday some MS articles on the subject, and saw some things that were not said here. If that works, I'll let you know.

I may look for my Office 98 CD - I was satisfied with that for my limited home use.
I don't know why Matlab seems to work in the Admin account, but not in the Limited account. Must be that W10 changed permissions. I'll hit properties in the Admin account, and see if I can give permissions to EVERYONE.
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If I get past this question (Starter office and Matlab), then I'll inquire about the RST problem in another question (if it is really a problem - so far I don't see any  problem functionally w.r.t. disk storage, but I may not be looking carefully enough).
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If you do like Chrome browser, there is free office chrome app for you to use.

http://www.omgchrome.com/microsoft-brings-office-online-chrome-web-store/
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The drawback of chrome Web app is that you need to be online.

Anyway, an offline computer is of no much use nowadays.
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After install of word and excel app for Chrome, you can go to all your chrome app by typing chrome://apps in URL.

 chrome web store - launch app
Then, you can right click the app and create shortcuts for the app on your Desktop, Start menu and Pin to Taskbars.

chrome web store - launch app - create shortcuts
JohnBusiness Consultant (Owner)
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Did you try the suggestions above for Matlab?  
You should be able to find an updated Rapid Storage driver from the manufacturer's support site.
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Every system I've installed '10 on that used Intel's RST automatically updated it to the latest version when you did all of the updates.

Has this system been left on full time so the updates are all done?    If not, you should click Settings - Updates and Security - Check for Updates repeatedly until there are no more updates.
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The RST driver did not upgrade on one Lenovo desktop we updated (new out of box) and I had to get the driver and install . That is why o mention it.
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Certainly doesn't hurt to just do it manually => I HAVE seen a few drivers that Win 10 doesn't "know about" and I had to get them manually to get a truly "clean" Device Manager or to simply get everything working the way I wanted.    [Had to update a NIC driver to get WOL working on one system -- even though Device Manager was clean and Windows didn't find any updates.]
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Commented:
>> Did you try the suggestions above for Matlab?
>> Also with Matlab, uninstall, restart and reinstall.

In OP, I wrote:
Matlab worked. (I will try re-installing it to see if that helps.) If you have any other suggestions other than reinstalling

>> Do you know for sure the version you have is Windows 10 compliant?

I wrote: " I tested Matlab in the admin account and I was able to enter a few commands that worked, and when I typed "quit", Matlab closed."
   This leads me to believe that Matlab version I have is somewhat compatible. Wasn't perfectly compatible with W7 in that I had to window wash the windows sometimes to get them to repaint.
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It is the morning after the Anniversary Update.

My Lenovo ThinkCenter (new December 2015) upgraded on its own to Version 1607.
My trusty ThinkPad (3.5 years old) would not upgrade. I went to the update options, it ran the upgrade Advisor and said this machine running Version 1511 would not run Windows 10.

I went to the Media Creation Link (MCL):  https://www.microsoft.com/en-us/software-download/windows10

I clicked on Upgrade to Windows 10, Download, then run in place (not save), allowed drivers to update, selected Keep everything and let fly.

The outcome was great (it is now Version 1607) and it was just as fast to run MCL as to upgrade via Windows Update (2 hours for each machine).

Run the Media Creation Link. It may simply be faster overall for you. Uninstall Matlab first, and deal with it after the machine is running smoothly.
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"... The outcome was great (it is now Version 1607) and it was just as fast to run MCL as to upgrade via Windows Update (2 hours for each machine).  " ==>  Two hours !! ??    I just did my main desktop, and it took 39 minutes from start - finish.    And this isn't a particularly fast machine -- it's an i5-2500k with a 500GB SSD and 16GB of RAM.    [Also has 16TB of spinners and a 1TB SSD for my VMs -- but they wouldn't impact the OS]
JohnBusiness Consultant (Owner)
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I have done lots of Windows 10 upgrades. None have finished in 1/2 hour.  It may be my download speed is not as fast as yours. But even after downloading on an i5 3500k it took an hour. That may be hard drive instead of SSD.

No matter, it was watching paint dry so I did other things.
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Could very well be download speed.    I was planning to just start it and go have breakfast; but it started so fast I watched the first couple bits.   The download took ~ 7 minutes;  then it showed "Updating Windows" for about 9 minutes;  then it rebooted and did a bit more work.   I went and had breakfast while it was doing that phase, and when I got back about 20 minutes later it was at 96% and finished within a minute (good timing on my part).

I DO have a very good internet connection -- around 70Mb/s download speed.
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It'll be interesting to see how quickly my wife's computer does the upgrade -- I'll do that later today or tomorrow.    It's an i7-4790 with a 1TB SSD and 16GB of memory.

Edit:  Went ahead and updated my wife's this afternoon.    Took 29 minutes start -> finish.

I have also done a LOT of Windows 10 updates for folks ... and on systems with modern CPU's and SSDs it's not uncommon for them to be well under an hour.    On older systems and those without SSDs it definitely takes a good bit longer -- I've seen some that took well over 2 hours.
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Just for grins, I just did the anniversary update on a Windows 10 Pro x64 VM ... runs on my primary desktop (i5-2500K).   The VM has 4GB of RAM and has 2 cores assigned.    Update took 34 minutes start - finish.

All of my VM's are stored on a 1TB SSD, and of course the primary drive on the system is also an SSD.
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It is an Apple to Orange comparison if you compare traditional HDD to SSD.
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I tinkered with Matlab in my Admin account. I set full control permissions to my limited account. I also experimented with compatibility mode.

Even though it ran perfectly under Windows XP, and often had to repaint under Windows 7 by clicking another window (either Matlab or other), I was surprised that the Windows 7 compatibility worked the best even in Admin account.

Now Matlab seems to work well (in my limited testing) in the limited account.

Before the 30 day limit, I will test WIFI on my Toshiba Satellite laptop as I have read that there are WIFI driver problems sometimes associated with W10. If I have a problem, I'll put it in a separate question if I can't get the right driver.
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Glad you got the Matlab issues resolved.   Did you ever install Office Starter?
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I plan on trying again to get Starter to work. I don't know what version is on my Q-drive (32 or 64-bit). I have a 64 bit laptop. Is your solution patching up what is already there on my Q-drive or am I installing a Starter office from scratch overriding what is already there?

In the meantime, I am using Libre Office on my Ubuntu desktop.
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There is only 32 bit Office 2010 Starter.
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Only 32-bit, OK. One of the steps was to choose 32 or 64 download. Next time, I'll pay more attention to which item it was and let you know.
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As noted, Starter is a 32-bit version.     Just follow the steps I outlined (much) earlier [ https://www.experts-exchange.com/questions/28960514/Windows-10-free-upgrade-worked-but-issues-running-it.html#a41736011 ] and it installs very easily.   Perhaps 5 minutes total time.
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Commented:
The outline in [ https://www.experts-exchange.com/questions/28960514/Windows-10-free-upgrade-worked-but-issues-running-it.html#a41736011 ] did not, I recall, one of the files. So, I had skimmed the video and saw how to get it. Maybe I mixed items up between the video and the outline. I originally ignored the video since you provided an outline and indicated that the video was not as simple as it seemed. This weekend, I'll look at the video more carefully and try to better merge it with your outline.
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1) In https:#a41736003 is this link: http://cl.ly/142U130a1X12 , which is a download to Office-2010-Starter-Win8.1_Patch.zip.  Since my original Office Starter is for Windows 7, should I be downloading a different patch?

2) 32-bit vs 64-bit Issues
In the video on installing Office Starter, around 5:00 - 5:30, the announcer says that if you have Office Starter pre-installed on a 64-bit machine, then you have to uninstall it. Wouldn't be surprised whether that is the key step that I need to do. Maybe there was a 64-bit Office Starter in Windows 7, and that is why I have to uninstall it?
https://www.youtube.com/watch?v=qN1116j96W4
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Gary CaseRetired
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There were several reasonable solutions presented in this rather lengthy thread.   I outlined exactly how to install Office Starter on Windows 10 (which was the first issue in the question) ... did it on a couple of systems to confirm it always worked as outlined; and even offered to simply do it for him via TeamViewer (although he declined).    Others suggested other free alternatives as well.

As for the Matlab issue; it appears that it basically works as long as it's run in an Admin account; and indeed the version he's using didn't even work entirely correct in Windows 7, so it's not surprising there are a few residual compatibility issues.    I presume he tried using compatibility mode, but that's not clear in the discussion.

In any event, I do think there was ample information provided to resolve the basic questions.
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Question to be closed as per the last comment of the author and the problem is solved.
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FYI -

On OneDrive, even using IE, I can edit Word/Excel docs. (Not sure how IE got this; maybe when MS saw I was using Chrome? I learned about this by accident when my wife forgot that she had to use Chrome and used IE instead.)

On local disk, I used "Open With" to open a .doc and .docx file. One option was MS Works 9, which I selected. Now I can open and even edit and save as .docx using this. Before I had to drag or copy the .docx file to OneDrive (no big deal), and view it from IE or Chrome.
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Been a bad year for laptops. The one we were talking about broke. Then my son got me a crappy laptop with about a 1125 cpubenchmark; but I got by with it. It had no Q drive and after installing Windows 10, I tried to get the office starter; but no luck, so I got libre-office. Thanks to Windows Feature update last month, my VS 2015 project stopped working. Based upon online research, I did VS repairs, download new SDK's, and some more things. The disk was churning for almost two days straight with all these changes. I even thought that my laptop wouldn't be able to handle this stress. Two days later, it started having boot problems; but turning the laptop off and on again got me to the Windows login and no further problems. A few more days later, all I got was two white blinking lights on my keyboard almost instantly and no access with any function keys either.

A friend gave me his laptop that he was about to throw away (to get me to Black Friday). This time when WIndows 10 was offered, I declined since it seemed to be causing me grief in various areas including higher CPU usage.

Today I downloaded a spreadsheet from work, and was planning on uploading it to One Drive, where I get Word and Excel for free. As usual I double-clicked the spreadsheet just to make sure that it wasn't working properly. :)

I was surprised to see a banner asking me if I wanted to install Office Starter. I entered my admin password, and that was it - it installed without any additional steps, and I am looking at my spreadsheet. Works great, at least until tomorrow, when I boot up again.
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This time when Windows 10 was offered, I declined since it seemed to be causing me grief in various areas including higher CPU usage.

Smart choice.
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Not sure what good choice I'll have in 2020 when MS stops supporting Windows 7.
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You should get a virtual one (DaaS) by 2020.

Low monthly fee pay as you go or you can opt in for viewing ads to exchange for using the service.
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Commented:
Interesting... Thanks for the tip.

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