Solved

Win-10 Freeze on Boot

Posted on 2016-07-30
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Last Modified: 2016-08-22
The system was installed with Windows-8.1.

A recent upgrade to Win-10 causes it to freeze at boot, right when the spinning circle appears. The spinning circle actually spins for 1 second.

Only option is to cold boot and hope it doesn't happen again, which usually it doesn't do; on second cold boot, it boots fine and everything seems fine.

The freeze always happens if a warm reboot is performed, by going to Start Menu and pressing "Reboot/Restart".

So, basically, on second cold boot, it always starts up fine.

The motherboard is a Supermicro X9SRL-F.
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Question by:madorian
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20 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 41736110
Get it to start, Win+R MSCONFIG, Boot tab, Set for Safe Mode, restart and come up in safe mode.

Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete.

Win+R, MSCONFIG, Boot Tab, remove Safe Mode, restart and test

Any change?
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LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 41736127
if you bring up resource manager  (taskmanager/performance/resource manager) what is your disk queue, cpu utilization and so forth.
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LVL 92

Expert Comment

by:nobus
ID: 41736230
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LVL 54

Expert Comment

by:McKnife
ID: 41736257
Agree with nobus. Sounds clearly like a problem doing fast startup.
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Author Comment

by:madorian
ID: 41739389
It has nothing to do with fast startup, because fast startup has no effect on a restart. Also, I have disabled fast startup;)
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Author Comment

by:madorian
ID: 41739394
I've enabled startup log and I see alot of messages relating to the network debug adapter.
ntbtlog.txt
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Author Comment

by:madorian
ID: 41739397
David Johnson,

Here's the resource manager

Nothing really there.
Skjermdump-fra-2016-08-02-18-54-44.png
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Author Comment

by:madorian
ID: 41739402
John Hearst,

I have run sfc and it's just the same after I've done that. See attached output
CBS.log
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LVL 94

Accepted Solution

by:
John Hurst earned 166 total points (awarded by participants)
ID: 41739428
At this point, consider running a Windows 10 Repair Install.  Go to:

https://www.microsoft.com/en-us/software-download/windows10 

Click on Upgrade to Windows 10 (even though you are running Windows 10), allow drivers to upgrade, then Keep Data and Keep Applications.

If that does not work, you may need to consider a fresh install of Windows 10 (which you can also do from the link above).

Are you sure the Super micro board is Windows 10 compliant?
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Author Comment

by:madorian
ID: 41739521
Why don't we figure our first what's going on at boot time?

How can I log messages at boot with a timestamp, so that I can see where it stops?

Can I start windows 10 in text mode, so that I can see the drivers it's loading?
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LVL 54

Assisted Solution

by:McKnife
McKnife earned 167 total points (awarded by participants)
ID: 41739530
You could try the boot logging option of procmon. To enable boot logging click on Options –> Enable Boot Logging
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Author Comment

by:madorian
ID: 41739613
McKnife, ok great I will try that, but I wonder.

If I restart, the computer freezes, so I have to cold boot it again, which I assume would create an addtional boot log file.

Does events get appended to a single file or is there a new file for each boot?
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LVL 54

Expert Comment

by:McKnife
ID: 41739632
As far as i remember, you'd need to activate logging each boot, so one log per boot.
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Author Comment

by:madorian
ID: 41739671
Well, then it won't work.

If the computer freezes, then I boot it up again, it will be a log that is not from when the computer froze, but of a computer that didn't freeze.
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LVL 54

Expert Comment

by:McKnife
ID: 41739691
No, it will be logged until it freezes. The next time it starts, no new log is created until you say so and you can read the log from the freeze-boot.
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LVL 94

Expert Comment

by:John Hurst
ID: 41758469
@madorian - Can you please follow up? Thank you.
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LVL 94

Expert Comment

by:John Hurst
ID: 41758716
bump
0
 
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 167 total points (awarded by participants)
ID: 41758832
Your registry seems to have a lot of redundant LOADS.. As much as I dislike registry cleaners
I would try CCleaner and use its registry cleaner (don't forget to save a backup when it asks)

This bootlog seems to be from SEVERAL more than 100 boots
Kommunikasjonsport is attempted to load 285 Times!!
Brother MFC-9330CDW LAN 109 Times

You may want to go into device manager, under VIEW select Show Hidden Devices and delete all the hidden devices, and reboot.
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LVL 92

Expert Comment

by:nobus
ID: 41759768
of course - no follow up
when we tell him try A he says that does not matter here - but he does not test it out
so how will he find a cure - without testing ?
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