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Lenovo Thinkserver RD650MLK with 4* Intel x520-DA2 adapters - all NIC's are not working within vSphere 6.x

Posted on 2016-07-31
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Last Modified: 2016-08-22
Hi Guys,

We're encountering a strange problem, which involves 3* servers with the same HW as in the title (Lenovo Thinkserver RD650MLK with 4* Intel x520-DA2 adapters - 3* PCIe, 1* on board - total of 8* 10GbE SFP+ based ports).

After installing vSphere 6.x on all the servers, we're encountering the same problem on all of them; all of the NIC's are viewable within the vCenter, BUT only the 1*on-board x520 is actually working. The rest of the PCI-e cards are not working at all (with or without transceiver connected light).

Elimination which we've tried:
    Using same transceivers (from the External x520) on the internal - all are working well.
      We're about to install the a new OS (MS Win server based) - so we'll be able to eliminate it on the OS level as well

      We would appreciate your advice, since it's a new production environment which is critical to our customer.

      Thanks!
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      Question by:IT_Group1
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      6 Comments
       
      LVL 120

      Assisted Solution

      by:Andrew Hancock (VMware vExpert / EE MVE^2)
      Andrew Hancock (VMware vExpert / EE MVE^2) earned 250 total points (awarded by participants)
      ID: 41736250
      1. Are you using the correct version of ESXi, e.g. the OEM version from Lenovo, which contains all the drivers ?

      see here

      https://my.vmware.com/web/vmware/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/6_0#custom_iso

      2. Is the server firmware, storage controller firmware, and network firmware up to date ?

      3. Is this server on the HCL ?

      4. Install additional drivers if required.

      https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI60-INTEL-IXGBE-441&productId=491
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      LVL 95

      Assisted Solution

      by:John Hurst
      John Hurst earned 250 total points (awarded by participants)
      ID: 41736431
      You might also check that BIOS is up to date. That was a issue at one client when one server out of two did now work properly.

      Do you have Lenovo Support?  Call them and lodge a case.
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      Accepted Solution

      by:
      IT_Group1 earned 0 total points (awarded by participants)
      ID: 41737302
      Hi guys,
      Thanks for assisting !

      The problem was solved by taking out all the x520 PCI cards, are replacing them with 2* x710 cards (QP).
      Seems pretty mysterious to me..

      Anyone can take a guess?
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      LVL 95

      Expert Comment

      by:John Hurst
      ID: 41737306
      solved by taking out all the x520 PCI cards, are replacing them with 2* x710 cards

      You would have to ask Lenovo. Some hardware compliance issue somewhere.
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      LVL 120
      ID: 41737406
      Install the drivers or Lenovo build I posted.
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