Solved

Remote desktop certificate error

Posted on 2016-07-31
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Last Modified: 2016-08-10
In attempting to connect to a remote site I install the certificate.
the response is "the certificate install was successful"
Then move on to the internal server and cannot connect due to a certificate error.
The same certificate has no install option, only an error that the computer cannot verify the certificate.
screen shots attached.

Is there a setting I need to change so it will recognize the cert?
As always thanks for your assistance.
Certificate-error.docx
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Question by:actsoft
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6 Comments
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 41736859
This looks like a self-signed certificate these can never be trusted you have to accept/click ok for these
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Expert Comment

by:HandofGod
ID: 41736905
You have to install the certificate into the trusted root certificate authority for the local computer. It will work...
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Accepted Solution

by:
HandofGod earned 250 total points
ID: 41736907
I would like to add you should use MMC certificate snap-in to accomplish this.
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Author Comment

by:actsoft
ID: 41742632
Hi,
Answering yes, did nothing.
I placed the certificate in the root using MMC.
still get the same error.
did I place the cert in the wrong place?
please see attached screen shots.
cert-error-after-import.docx
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LVL 79

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 41742677
you have to add the root ca's certificate GEC-SBS-CA to the trusted root certificate providers
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Author Closing Comment

by:actsoft
ID: 41750917
In the end the customer sent a new certificate that when placed in the root worked.
thanks
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