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This looks like a self-signed certificate these can never be trusted you have to accept/click ok for these
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This looks like a self-signed certificate these can never be trusted you have to accept/click ok for these

<div>
You have to install the certificate into the trusted root certificate authority for the local computer. It will work...
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You have to install the certificate into the trusted root certificate authority for the local computer. It will work...

<div>
Hi,<br />
Answering yes, did nothing.<br />
I placed the certificate in the root using MMC.<br />
still get the same error.<br />
did I place the cert in the wrong place?<br />
please see attached screen shots.<br />
<a href="https://filedb.experts-exchange.com/incoming/2016/08_w32/1110075/cert-error-after-import.docx" target="_blank" class="file-inline" title="cert-error-after-import.docx (169 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>cert-error-after-import.docx</a>
</div>


Hi,
Answering yes, did nothing.
I placed the certificate in the root using MMC.
still get the same error.
did I place the cert in the wrong place?
please see attached screen shots.
cert-error-after-import.docx [https://filedb.experts-exchange.com/incoming/2016/08_w32/1110075/cert-error-after-import.docx]

cert-error-after-import.docx

<div>
In the end the customer sent a new certificate that when placed in the root worked.<br />
thanks
</div>


In the end the customer sent a new certificate that when placed in the root worked.
thanks

<div>
<div class="content wysiwyg-content">
In attempting to connect to a remote site I install the certificate.<br />
the response is &quot;the certificate install was successful&quot;<br />
Then move on to the internal server and cannot connect due to a certificate error.<br />
The same certificate has no install option, only an error that the computer cannot verify the certificate.<br />
screen shots attached.<br />
<br />
Is there a setting I need to change so it will recognize the cert?<br />
As always thanks for your assistance.<br />
<a href="https://filedb.experts-exchange.com/incoming/2016/07_w32/1109306/Certificate-error.docx" target="_blank" class="file-inline" title="cert error (211 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Certificate-error.docx</a>
</div>
</div>


Certificate-error.docx

In attempting to connect to a remote site I install the certificate.
the response is "the certificate install was successful"
Then move on to the internal server and cannot connect due to a certificate error.
The same certificate has no install option, only an error that the computer cannot verify the certificate.
screen shots attached.

Is there a setting I need to change so it will recognize the cert?
As always thanks for your assistance.

Remote desktop certificate error

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.