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OneDrive loses changes when document is edited offline

Posted on 2016-07-31
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Last Modified: 2016-08-10
Something peculiar is happening with OneDrive.

Let me set the scene. I am working with a laptop and a desktop machine, and I log onto both with the same Microsoft Account ????@outlook.com.  When I'm on-line OneDrive seems to sync perfectly. However I recent discovered a peculiar issue.

Using my laptop (desktop machine was switched off), I created a spreadsheet, i was on-line any it synced to OneDrive.

I took my laptop out on my travels. I decided to update the spreadsheet, I got a warning saying I was working offline  - to be expected as I was not connected to the internet.  

I made some changes to the spreadsheet and when I saved it I was warned that they file could not by synced, but it would be synced when I was next on-line - exactly what I wanted.

On getting home I switched my laptop back on and got a message saying that the pending files would be uploaded - which it then proceeded to so without intervention, great - or so I thought...

When I opened the spreadsheet I got the old version without the updates despite. No errors were recorded and the Microsoft Upload center showed a successful upload. The revised version was gone.... or so I thought.

On switching on my desktop machine and loading the spreadsheet I got the updated version ...

WTF is going on.   BTW with id Office 2016 on Windows 10.
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Question by:KCTS
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Expert Comment

by:Abraham Deutsch
ID: 41736843
Make a right click on the onedrive icon in the bottom right of your computer (near the time) click settings  make sure all options in the first tab [setting] have are checked.
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KCTS earned 0 total points
ID: 41745187
I never did find the cause but DISABLING the sync office files with Microsoft Office option seems to have cured the problem - bizzare !
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Author Closing Comment

by:KCTS
ID: 41750093
Solved by trial and error
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