Minolta bizhub c454e scan to email no longer working in Exchange 2010

We have a Minolta bizhub C454e that up to now we have been able to scan to our exchange email account or to other exchange users on the network. However at this point it has stopped functioning. I have checked settings within the biz hub and nothing has changed. I did create a new receive connector with settings that allow just the IP address of the biz hub to send mail through that, but still will not connect. Every scanned email results in "server connection error" on the bizhub.

We are running exchange 2010 within windows small business server 2011 standard.

I have also set up and tried using a Gmail account which does work. However due to the type of documents being scanned there are concerns from management in regards to not wanting to use the Gmail account for users to scan through.

ExchangeWindows Server 2008

Last Comment

Houston Blancett

8/22/2022 - Mon

Exchange User

7/31/2016

Make sure you give the correct SMTP IP address in the network settings on the web console and you do define the Admin Email address.

What have you selected in your Receive connector in the authentication tab and permission groups tab ?

Have you tried redeploying the printer ? If the driver is same, it wont really impact the users.

Houston Blancett

7/31/2016

ASKER

I have tried using first the host name and then the server IP in web console and I have the admin email address plugged. For Receive Connector, I selected first anonymous but then changed it to exchange users. I have not tried redeploying the driver yet.

Exchange User

8/1/2016

For receive connectors, select both Anonymous and Exchange users and check the TLS and Externally Secured boxes in the Authentication Tab

Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!

Walt Forbes

ASKER CERTIFIED SOLUTION

Houston Blancett

8/1/2016

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

GET A PERSONALIZED SOLUTION

Ask your own question & get feedback from real experts

Find out why thousands trust the EE community with their toughest problems.

Houston Blancett

8/6/2016

ASKER

Solution was provided by an on-site copier technician that just happened to be in the building on an unrelated matter. He informed me that on the Minolta "E" series copiers, you have to disable authentication which I did and the unit begin functioning normally again.