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Your network access was interrupted error since Windows 10 upgrad

Posted on 2016-07-31
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Last Modified: 2016-08-07
Because our free upgrade offer to Windows 10 expired last week I upgraded the 5 pc's in the office last week. Now we are constantly getting an error that says "Your network access was interrupted. to continue, close the database, and then reopen it again. Is there an easy fix for this or is there a way I can just go back to Windows 7 where this problem was simply not happening.
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Question by:Rob4077
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by:John Hurst
John Hurst earned 250 total points
ID: 41736914
"Your network access was interrupted.

You can revert to Windows 7 in the Recovery Options.

You might also try to fix the issue.

Run TCP/IP Reset and DNS Flush.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer

Also find the Windows 10 LAN Network Card driver and update the LAN driver.

Check for BIOS and Chipset Driver updates as well.
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by:Jagarm
Jagarm earned 250 total points
ID: 41736980
Are you opening the access database from a shortcut?
If it is on the network, perhaps go to the location where the file is and open it that way
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by:Rob4077
ID: 41736986
What I have found is that while I am working with the database it's Ok but if I pause, e.g. get called away on a phone call etc then go back it will quite often come up with that message - others are having the same issue. I will try your suggestions, John, as soon as I have finished payroll. I did a quick Google search and found that other Access users have found similar problems and they apparently relate to the way that Win 10 accesses data on a server or something. If there's no easy fix then I will just have to go back to Win 7.
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Rob4077 earned 0 total points
ID: 41740014
Thanks for your comments that lead me to the fix.

It turns out the way the server distributes profiles to each PC has changed. I had to manually create a new mapped drive to link to the backend instead of allowing the server to distribute the link. The new link persists whereas the other one is broken and reopened from time to time (or that's how it was explained to me). Anyway it appears to have fixed the issue - hopefully!
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by:Gustav Brock
ID: 41740186
Thanks for the feedback but it sounds weird.

As far as I know, you can't "distribute a mapped drive", but the group policy can run a logon script that arranges the drive mappings according to the group of the user. So we do, anyway, and those mappings certainly don't come and go. It has run this way for five years now without a single issue.

/gustav
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Author Comment

by:Rob4077
ID: 41740266
Well I am puzzled.  I now have 4 pcs running with the original version and every now and then they lose their connection.  I then mapped another drive letter to the same drive manually and linked my pc via that one and its worked without loss ever since. We use an it company to manage our network and they told me that was what they suspected the problem was and it appears to be that way.
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by:Gustav Brock
ID: 41740328
Of course, your experience doesn't lie, and I'm sure your it people are capable, but it sounds as there must be more into it. After all, controlling the mapping of drives and stable operation of these are basic and mandatory requirements when logging on the network in any disciplined organisation.

/gustav
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by:Rob4077
ID: 41740368
Gustav, I have no reason to question you so I remain puzzled. Do you think I should check with our IT company again? They told me that the group policy runs at some interval at which time it momentarily breaks the link. They made it sound like Windows 8 and Windows 10 operate differently to Win 7 and that's when the problem appears. My PC has been running all day without an issue, others running with the drive mapped with the group policy had to be restarted several times
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by:Gustav Brock
ID: 41740380
My concern is that it really shouldn't be necessary for users individually to map drives. Group Policies is a wide area, and your it people may have many tasks to look for, so they may have their reasons for unmapping and remapping drives at regular interval, if that is what happens, but I would say this is not very common - actually, I've never heard of such a scenario before.

So I would have a chat with them, if for nothing else just out of curiosity.

/gustav
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by:John Hurst
ID: 41740400
There was a Microsoft Update (March 2016?) that broke some GPO's. Ask your IT Company about this - they should know.

Also, Windows 10 Version 1607 was just out yesterday and changes more things, so you should try it on one or two machines.
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Author Closing Comment

by:Rob4077
ID: 41746093
The solutions offered enabled me to find the final solution which I have shown in case someone else encounters a similar problem
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