?
Solved

Dreamspark support issues

Posted on 2016-08-01
3
Medium Priority
?
77 Views
Last Modified: 2016-08-02
Hi,

Does anyone know if Dreamspark actually has support behind it?  They don't recognize the 'Maricopa.edu' domain name as belonging to an educational institution (it covers a half dozen campuses or so).  I've tried to help my stepson get set up with them and have gotten nowhere submitting a technical support request.  No response for over a week.  

Is this just a PR campaign by MS or do they take it seriously?

--Ben
0
Comment
Question by:Ben Conner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 25

Accepted Solution

by:
nickg5 earned 2000 total points
ID: 41739096
They have excessive CS.

With e-mails..........
https://www.dreamspark.com/Institution/Support.aspx

--------------------------------------------------------------------------------------------------------
Microsoft has technicals section which may offer limited support. Click on technical info and go down the page.
https://www.dreamspark.com/Support/FAQ/

Where can I find information on common technical questions and issues?
Microsoft Product Support services maintains a vast knowledge base of articles on common questions and issues with Microsoft products. We encourage you to do a quick search by keyword before seeking technical support. Often, you will find that other people have experienced similar issues or have had roughly the same question.
----------------------------------------------------------------------------------

Here is a Dreamspark forum to ask other users.
https://social.msdn.microsoft.com/Forums/en-US/7a8ae22e-9abf-410b-bd01-0d4b1e8035b2/microsoft-dreamspark?forum=msdnfeedback
0
 

Author Comment

by:Ben Conner
ID: 41739176
Thanks, Nick!  I hadn't wandered in to the Institution section as, well, I'm not an institution.  Will pursue the questions on the links provided.  

Much appreciated!

--Ben
0
 
LVL 25

Expert Comment

by:nickg5
ID: 41739183
Thank you too for asking an interesting question...........
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Whether you believe the “gig economy,” as it has been dubbed, is the next big economic paradigm shift (https://www.theguardian.com/commentisfree/2015/jul/26/will-we-get-by-gig-economy) or an overstated trend (http://www.wsj.com/articles/proof-of-a-g…
As computers become more powerful, jobs will be replaced with artificial intelligence, leaving no place in the future for humans in the workforce. In the oncoming technological revolution, the staggering change to human mind labor will prove the ski…
Articles on a wide range of technology and professional topics are available on Experts Exchange. These resources are written by members, for members, and can be written about any topic you feel passionate about. Learn how to best write an article t…
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question