Dreamspark support issues


Does anyone know if Dreamspark actually has support behind it?  They don't recognize the 'Maricopa.edu' domain name as belonging to an educational institution (it covers a half dozen campuses or so).  I've tried to help my stepson get set up with them and have gotten nowhere submitting a technical support request.  No response for over a week.  

Is this just a PR campaign by MS or do they take it seriously?

Ben ConnerCTO, SAS developerAsked:
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nickg5Connect With a Mentor Commented:
They have excessive CS.

With e-mails..........

Microsoft has technicals section which may offer limited support. Click on technical info and go down the page.

Where can I find information on common technical questions and issues?
Microsoft Product Support services maintains a vast knowledge base of articles on common questions and issues with Microsoft products. We encourage you to do a quick search by keyword before seeking technical support. Often, you will find that other people have experienced similar issues or have had roughly the same question.

Here is a Dreamspark forum to ask other users.
Ben ConnerCTO, SAS developerAuthor Commented:
Thanks, Nick!  I hadn't wandered in to the Institution section as, well, I'm not an institution.  Will pursue the questions on the links provided.  

Much appreciated!

Thank you too for asking an interesting question...........
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