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Resetting IPAD after account info is lost

Posted on 2016-08-01
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Last Modified: 2016-08-22
I have a company IPAD that I need to reset because the previous owner left the company and we are unable to retrieve the account information that he used to register the IPAD. After factory resetting it it won't let me register it with Apple because it says it has been previously registered with another account. How do I get the IPAD unregistered when I have none of the original info and since they were bought by my company I don't have a receipt to take to a tore.
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Question by:jfholloway
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4 Comments
 
LVL 15

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by:gplana
gplana earned 125 total points (awarded by participants)
ID: 41737806
I think this is a security issue. You should contact with an apple store, but you definitely need the receipt.

If you don't have it, apple can think that this iPad has been stolen.
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by:Temody
Temody earned 125 total points (awarded by participants)
ID: 41737813
You have to contact with the  previous owner in order to make him delete the iPad from his Apple ID. To remove a device, open http://supportprofile.apple.com, log in with an Apple ID, press "Edit Product" and press the X key next to the iPad.
without this you won't be able to register your iPad
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LVL 16

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Kyle Santos earned 250 total points (awarded by participants)
ID: 41737845
Hi jfholloway,

I have written an article that may assist you in solving your problem.
https://www.experts-exchange.com/articles/18679/How-Do-I-Remove-the-Apple-ID-on-iPhone-or-iPad-Activation-Lock.html

Let me know if you have any questions.
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LVL 15

Expert Comment

by:gplana
ID: 41763501
Seems that a solution has been provided.
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