Resetting IPAD after account info is lost

jfholloway
jfholloway used Ask the Experts™
on
I have a company IPAD that I need to reset because the previous owner left the company and we are unable to retrieve the account information that he used to register the IPAD. After factory resetting it it won't let me register it with Apple because it says it has been previously registered with another account. How do I get the IPAD unregistered when I have none of the original info and since they were bought by my company I don't have a receipt to take to a tore.
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I think this is a security issue. You should contact with an apple store, but you definitely need the receipt.

If you don't have it, apple can think that this iPad has been stolen.
TemodyPickalbatros, IT Manager
Commented:
You have to contact with the  previous owner in order to make him delete the iPad from his Apple ID. To remove a device, open http://supportprofile.apple.com, log in with an Apple ID, press "Edit Product" and press the X key next to the iPad.
without this you won't be able to register your iPad
Quality Assurance Engineer at Dassault Systemes
Commented:
Hi jfholloway,

I have written an article that may assist you in solving your problem.
https://www.experts-exchange.com/articles/18679/How-Do-I-Remove-the-Apple-ID-on-iPhone-or-iPad-Activation-Lock.html

Let me know if you have any questions.
Seems that a solution has been provided.

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