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Outlook 365 not starting on wifi

Hi all,

I have been having a problem starting Outlook 365 locally when using it outside my home office. I have a surface pro 4 and when I take it on the road, I can't start Outlook from the hotel or from a customer site. It completes its load but then displays "Processing" and never completed (see attached).

I use Outlook with my companies Gmail account.

Thanks in advance,

Rick
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Adam Brown

Are you using the Google Apps Outlook Sync tool?

Ricky Weiser

ASKER

No, I tried to but when setting it up, an error was displayed that my company was not setup for it.

Adam Brown

Take a look at what your Account settings are. It's possible the company you work for has Outlook configured with a custom DNS record that isn't available outside the network. Go to File, then Account Settings and double click your account. The Server name should be either pop.gmail.com or imap.gmail.com. If it isn't one of those, then set it appropriately (depending on whether the account is set up to use IMAP or POP3). Outgoing server name should be smtp.gmail.com

Ricky Weiser

ASKER

Hi Adam,

I can't open Outlook at this point. So, i cant check the settings. I am certain though that I used the settings that you describe.

Adam Brown

You can go to control panel, change the view to small or large icons, then open the Mail entry to view your account settings as well.

Ricky Weiser

ASKER

I have Windows 10 so this is different.

Ricky Weiser

ASKER

This is the email setting screen from windows 10.
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ASKER CERTIFIED SOLUTION