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Outlook 365 not starting on wifi

Posted on 2016-08-01
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Last Modified: 2016-08-10
Hi all,

I have been having a problem starting Outlook 365 locally when using it outside my home office.  I have a surface pro 4 and when I take it on the road, I can't start Outlook from the hotel or from a customer site.  It completes its load but then displays "Processing" and never completed (see attached).

I use Outlook with my companies Gmail account.

Thanks in advance,

Rick
2016-08-01_16-37-41.png
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Question by:rweiser
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Expert Comment

by:Adam Brown
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Are you using the Google Apps Outlook Sync tool?
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Author Comment

by:rweiser
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No, I tried to but when setting it up, an error was displayed that my company was not setup for it.
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Expert Comment

by:Adam Brown
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Take a look at what your Account settings are. It's possible the company you work for has Outlook configured with a custom DNS record that isn't available outside the network. Go to File, then Account Settings and double click your account. The Server name should be either pop.gmail.com or imap.gmail.com. If it isn't one of those, then set it appropriately (depending on whether the account is set up to use IMAP or POP3). Outgoing server name should be smtp.gmail.com
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Author Comment

by:rweiser
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Hi Adam,

I can't open Outlook at this point.  So, i cant check the settings.  I am certain though that I used the settings that you describe.
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Expert Comment

by:Adam Brown
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You can go to control panel, change the view to small or large icons, then open the Mail entry to view your account settings as well.
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Author Comment

by:rweiser
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I have Windows 10 so this is different.
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Author Comment

by:rweiser
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This is the email setting screen from windows 10.
2016-08-02_14-57-35.png
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Accepted Solution

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rweiser earned 0 total points
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I called microsoft and it was Outlook plugin for Social Content.  I logged in via safe mode, unchecked the plugin and restarted outlook.  Now it all works.
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Author Closing Comment

by:rweiser
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No one else could help me with the problem
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