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Outlook 365 not starting on wifi

Posted on 2016-08-01
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Last Modified: 2016-08-10
Hi all,

I have been having a problem starting Outlook 365 locally when using it outside my home office.  I have a surface pro 4 and when I take it on the road, I can't start Outlook from the hotel or from a customer site.  It completes its load but then displays "Processing" and never completed (see attached).

I use Outlook with my companies Gmail account.

Thanks in advance,

Rick
2016-08-01_16-37-41.png
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Question by:rweiser
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LVL 39

Expert Comment

by:Adam Brown
ID: 41738093
Are you using the Google Apps Outlook Sync tool?
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Author Comment

by:rweiser
ID: 41738151
No, I tried to but when setting it up, an error was displayed that my company was not setup for it.
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LVL 39

Expert Comment

by:Adam Brown
ID: 41738233
Take a look at what your Account settings are. It's possible the company you work for has Outlook configured with a custom DNS record that isn't available outside the network. Go to File, then Account Settings and double click your account. The Server name should be either pop.gmail.com or imap.gmail.com. If it isn't one of those, then set it appropriately (depending on whether the account is set up to use IMAP or POP3). Outgoing server name should be smtp.gmail.com
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Author Comment

by:rweiser
ID: 41739228
Hi Adam,

I can't open Outlook at this point.  So, i cant check the settings.  I am certain though that I used the settings that you describe.
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LVL 39

Expert Comment

by:Adam Brown
ID: 41739300
You can go to control panel, change the view to small or large icons, then open the Mail entry to view your account settings as well.
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Author Comment

by:rweiser
ID: 41739597
I have Windows 10 so this is different.
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Author Comment

by:rweiser
ID: 41739612
This is the email setting screen from windows 10.
2016-08-02_14-57-35.png
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Accepted Solution

by:
rweiser earned 0 total points
ID: 41745056
I called microsoft and it was Outlook plugin for Social Content.  I logged in via safe mode, unchecked the plugin and restarted outlook.  Now it all works.
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Author Closing Comment

by:rweiser
ID: 41750095
No one else could help me with the problem
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