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Outlook 365 not starting on wifi

Hi all,

I have been having a problem starting Outlook 365 locally when using it outside my home office.  I have a surface pro 4 and when I take it on the road, I can't start Outlook from the hotel or from a customer site.  It completes its load but then displays "Processing" and never completed (see attached).

I use Outlook with my companies Gmail account.

Thanks in advance,

Rick
2016-08-01_16-37-41.png
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rweiser
Asked:
rweiser
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1 Solution
 
Adam BrownSr Solutions ArchitectCommented:
Are you using the Google Apps Outlook Sync tool?
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rweiserAuthor Commented:
No, I tried to but when setting it up, an error was displayed that my company was not setup for it.
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Adam BrownSr Solutions ArchitectCommented:
Take a look at what your Account settings are. It's possible the company you work for has Outlook configured with a custom DNS record that isn't available outside the network. Go to File, then Account Settings and double click your account. The Server name should be either pop.gmail.com or imap.gmail.com. If it isn't one of those, then set it appropriately (depending on whether the account is set up to use IMAP or POP3). Outgoing server name should be smtp.gmail.com
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rweiserAuthor Commented:
Hi Adam,

I can't open Outlook at this point.  So, i cant check the settings.  I am certain though that I used the settings that you describe.
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Adam BrownSr Solutions ArchitectCommented:
You can go to control panel, change the view to small or large icons, then open the Mail entry to view your account settings as well.
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rweiserAuthor Commented:
I have Windows 10 so this is different.
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rweiserAuthor Commented:
This is the email setting screen from windows 10.
2016-08-02_14-57-35.png
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rweiserAuthor Commented:
I called microsoft and it was Outlook plugin for Social Content.  I logged in via safe mode, unchecked the plugin and restarted outlook.  Now it all works.
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rweiserAuthor Commented:
No one else could help me with the problem
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