Scanning to network folder on canon image runner if400

Jeff Goldbort
Jeff Goldbort used Ask the Experts™
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Good afternoon. Trying to add addresses in a canon image runner if400 to scan to folder shares on a Windows server. The domain is: cl.local the destination folder is \\cl-1\username\scans the admin account is: cl-1\administrator

I set the hostname as cl.local
Folder path is the destination of the scans
I set the username as the administrator.

Result is the file fails to send. Any help is appreciated. Thanks.
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LockDown32Owner
Top Expert 2016

Commented:
The HostName should be the share. The path should be the path from there. The IR we have they just used the HostName (a combination of the sharename and the path) and left the path blank. Either way is acceptable.
Jeff GoldbortSenior IT Support Specialist

Author

Commented:
Ok tried that. Made the hostname, the share path and removed the folder path. Username is : cl\username. Still doesn't want to send. Weird.
LockDown32Owner
Top Expert 2016

Commented:
don't use cl\username. Just username. I thought it odd that you didn't have to use the domain but you don't.
Jeff GoldbortSenior IT Support Specialist

Author

Commented:
Thanks. That doesn't seem to make a difference. Odd.
LockDown32Owner
Top Expert 2016

Commented:
Here is a screen shot of an Address Book entry. Might help. GSM01 is the server, $Redirected is the redirected folder share. So this one is set up to go to a "Scans" folders in "My Documents" for Minda. I set up a user named IR3235 and gave that user full access to the scans folder for this user. You do set the username and password as an account with permission to the directory right?
Capture.PNG
Senior IT Support Specialist
Commented:
Thank you. In the end I needed to use the administrator domain account. Also I had to remove all the \ preceding the file path. The domain was also specified separately in this case. Thanks for your ideas.

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