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Deleted email messages repopulate in Outlook email account

Outlook uses IMAP with Google Apps.  Messages that are deleted quickly sync back with Google mail server and repopulate the inbox with the  deleted messages in the inbox.
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John

8/22/2022 - Mon
John

When you delete a message, try Shift Delete to just delete the message directly. It is permanent so take care.

Can you empty the Deleted Items folders before syncing to IMAP occurs?  Probably not but check.
John

Yes, I just tested. Shift Delete prompts and then OK and it is gone (permanently) so will not sync the Deleted Item. Nothing in there.
Maclean

Alternatively setup a clean new mail profile, wait for it to finish syncing, and delete a message. Could be that the ost or pst is corrupt.
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Eric C

are you sure you are syncing to the inbox in gmail and not the 'all mail' box?
snoopaloop

ASKER
It's not "all mail".   I deleted all messages containing the keyword phrase "nextdoor" and "godaddy" earlier.   I have since did a ctrl A to select all messages in "trash"    Unfortunately, it repopulates there as well.  I will create a separate profile in Outlook to see if there's an alternative outcome.
John

Try resetting your rules as well.

Somewhere I read that there was a design change after Outlook 2007 to keep deleted items in IMAP folders. So I think your Outlook is working as designed.
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Eric C

Log into your gmail account, click on the Gear icon (top right) and go to Settings.

Click on the IMAP tab and check the two options highlighted in the screen shot below:

Gmail IMAP Settings
snoopaloop

ASKER
Two options are already highlighted.  I created a new outlook profile.   I'm still receiving the same results.  This is for a client's Google Apps for Work.  I have a very similar similar setup for my business and it works fine for me.
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John

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E C

What version of Outlook are you using?  Outlook 2013 doesn't seem to play nice with gmail. Outlook 2016 works a lot better. You mentioned you had a similar setup to your client - are you both using the same version of Outlook?

Can you check to see that there are any service pack or office updates?
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E C

Does your Advanced settings tab match this screen shot?

Outlook Advanced tab
snoopaloop

ASKER
It's 2016 Outlook.  Those settings in the pic are the same.  Im downloading eM Client to see if the results differ.
John

Did you try any of the recent suggestions including a new Windows User Account?
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snoopaloop

ASKER
I have my assistant steadily deleting email/unsubscibing through the gmail web interface.   It does not seem be a issue using an alternative to Outlook.  eM Client works fine.
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Maclean

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snoopaloop

ASKER
I will be migrating to Hosted Exchange later this week for other reasons.  Regardless, this should fix everything.  Thanks
John

Thanks for the update and I was pleased to assist.
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