Solved

Email autodiscover issue

Posted on 2016-08-01
3
109 Views
Last Modified: 2016-08-08
I have migrated a number of email addresses to the Office 365 platform. Occasionally some of the email accounts can't connect to the 0365 exchange server. If I do a test connection it looks for the local exchange server. If I do an nslookup for autodiscover@domainname on the same pc it finds the outlook.com ok.
If I replace the dns settings on the client pc from the internal dns server to an external (say google.com) it connects fine.
On the local dns server there is not autodiscover settings that I can find. Could the autodiscover settings be configured where the domain is hosted?
0
Comment
Question by:James Danahay
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 11

Expert Comment

by:Tej Pratap Shukla ~Dexter
ID: 41738479
Hi,
This error occurs cause of Autodiscover Issue, where the Outlook Profile has cached in Registry.
Just go through Below Link to know the resolution process to the Error.
https://support.microsoft.com/en-us/kb/3073002
0
 

Author Comment

by:James Danahay
ID: 41738773
Hello

This didn't work unfortunately. After the reboot it reverted back to looking at the old auto discovery settings were still showing in the outlook connectivity test
0
 
LVL 16

Accepted Solution

by:
FOX earned 500 total points
ID: 41739008
Your CAS server may be pointing to the on premise setup.  Use this command

Set-ClientAccessServer –Identity “YourCASservername” –AutoDiscoverServiceInternalUri $NULL

This command removes on premise information for Autodiscovery.

Good read below
ref link:http://prakash-nimmala.blogspot.com/2014/10/outlook-clients-are-still-pointing-to.html
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Microsoft Office 365 is a subscriptions based service which includes services like Exchange Online and Skype for business Online. These services integrate with Microsoft's online version of Active Directory called Azure Active Directory.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question