?
Solved

BSOD / Blue Screen. Stop Code

Posted on 2016-08-02
29
Medium Priority
?
380 Views
Last Modified: 2016-08-22
Every time i try to run a certain network program I get a Blue Screen / Stop Code RDR File System / What Failed: rdbss.sys. this program is a network program and no one else is have a problem. i have tried everything. I am running Windows 10 Pro.
0
Comment
Question by:cyoun001
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 13
  • 9
  • 3
  • +2
29 Comments
 
LVL 36

Expert Comment

by:Kimputer
ID: 41738898
Is there anything different with "everyone else". Different PC's ? Different Windows version? Etc. So is your PC unique (the only one with Win10? the only with that network card).

Without more info, we need to check a whole lot, as the possibilities why you get the BSOD are almost endless.

Update all drivers (even though it might seem network related).
Do a full night of memtest (sometimes bad memory causes this)
Could even be a bug in the programs (not tested for Win10?).
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41738901
Open Control Panel, Security and Maintenance, pull down Maintenance, and View Reliability history. What errors are there that coincide with the error above.

What is the Network Program and is it Windows 10 compliant.
0
 

Author Comment

by:cyoun001
ID: 41738904
My Computer is the only Windows 10 computer on our network however I have used this Network Program before with no problem. I did have HP recently change my network card under a warranty claim.
I have never used memtest, can you please get move info.
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 
LVL 97

Expert Comment

by:Experienced Member
ID: 41738912
Get memtest86 from this site: http://www.memtest86.com/  and make a bootable DVD to run it separately from the OS.

Also please answer the questions posed above.
0
 

Author Comment

by:cyoun001
ID: 41738915
The Network Program is Viewpoint Logistics Estimating and yes it is Windows 10 Compliant.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000027 (0x00000000baad0073, 0xffffe4804214da78, 0xffffe4804214d2a0, 0xfffff80a55c98c08). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 11cabc2d-3447-44f6-a7bd-9b2755d32e13.
0
 
LVL 36

Expert Comment

by:Kimputer
ID: 41738919
Obviously, memtest is not necessary if you noticed the program failing IMMEDIATELY AFTER the network card was replaced. Can you remember? If so, update the drivers still if possible, if not, ask the developer of the program to look into your problem.

How to run/download memtest, see here: http://www.memtest.org
(download what you need, usually ISO, then properly burn it, or put it on a USB (using the proper way to get it bootable obviously)).

Also, if there's nothing special about the network card, try to find another one lying around (preferably other brand/type), and try again (after removing the HP one).
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41738923
See this Microsoft Article for this bugcheck error

https://social.technet.microsoft.com/Forums/office/en-US/4256a0a3-ae95-404a-bde0-4f9e6d386862/the-computer-has-rebooted-from-a-bugcheck-the-bugcheck-was-0x00000027?forum=winservergen

It suggest ESET AV to be the problem.

Did you try disabling your Anti Virus to test?
0
 
LVL 88

Expert Comment

by:rindi
ID: 41738924
For memtest86+, you need to boot the PC from the UBCD and then navigate to memory and select memtest86+:

http://mirror.sysadminguide.net/ubcd/ubcd535.iso

Make sure the PC is set to create minidumps. Right click "This PC", select "Properties", "Advanced System Settings", then "Settings" in the "start-up and recovery" section. Now in the System failure section under debugging select "Small memory dump", and also disable "Automatically restart". Wait until the PC has crashed at least 3 times again, then zip the minidump files you find in the C:\Windows\Minidump folder and upload that zip file in your next comment, so we can analyze the dump files.
0
 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41738976
Have you tried complete uninstall and reinstall of the network card?
0
 

Author Comment

by:cyoun001
ID: 41739144
Minidump files
080216-39593-01.zip
0
 

Author Comment

by:cyoun001
ID: 41739147
Sorry if I didn't mention this is a HP Zbook Mobile Workstation. the network card is part of the motherboard.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739158
I wonder if you might read through the questions here and answer each one of them. It will make it easier for us (and you).
0
 

Author Comment

by:cyoun001
ID: 41739163
I have disabled my anti-virus and it made no difference.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739179
Thank you.

What Network Program? Answered
Did you view Reliability History for errors?  ____
Do you use ESET?  ____
Disable AV as a test?  Answered
Did you uninstall / reinstall the NIC drivers?  I know the NIC is on the motherboard.

I will look at the minidump file.

Thank you.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739191
Also try this article below for RDBSS.SYS stop 0x00000027 and see if it applies (from your DMP file)

https://support.microsoft.com/en-ca/kb/2839149
0
 
LVL 88

Accepted Solution

by:
rindi earned 2000 total points (awarded by participants)
ID: 41739221
Run the memtest86+ as has already been mentioned. It also looks as if you have malwarebytes running, it may be a cause for the problem. Disable MBAM and see if you still get the BSOD's. Also make sure your network software is fully patched and up-to-date.

Besides that if all that fails to help, try adding more RAM to the PC. your Stop code has often been resolved by adding RAM.
1
 

Author Comment

by:cyoun001
ID: 41739282
Did you view Reliability History for errors?  ____ This was from the Reliability History The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000027 (0x00000000baad0073, 0xffffe4804214da78, 0xffffe4804214d2a0, 0xfffff80a55c98c08). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 11cabc2d-3447-44f6-a7bd-9b2755d32e13.

Do you use ESET?  ____ I do not use ESET
Did you uninstall / reinstall the NIC drivers?  I know the NIC is on the motherboard. I did not uninstall the NIC, i did reload Drivers from HP.
0
 

Author Comment

by:cyoun001
ID: 41739287
This laptop already has 32 MB of Memory how much memory would you suggest?
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739290
32 MB of memory is more than enough for anything. You do not need more - shortage of memory is not an issue here so far as I can see.
0
 

Author Comment

by:cyoun001
ID: 41739291
This doesn't take you anywhere

https://support.microsoft.com/en-ca/kb/2839149
0
 

Author Comment

by:cyoun001
ID: 41739298
Just got this from Reliability History for errors:

Problem signature
Problem Event Name:      BlueScreen
Code:      27
Parameter 1:      baad0073
Parameter 2:      ffffe4804214da78
Parameter 3:      ffffe4804214d2a0
Parameter 4:      fffff80a55c98c08
OS version:      10_0_14393
Service Pack:      0_0
Product:      256_1
OS Version:      10.0.14393.2.0.0.256.48
Locale ID:      1033

Files that help describe the problem (some files may no longer be available)
080216-35671-01.dmp
sysdata.xml
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Bucket ID:      BAD_DUMPFILE
0
 

Author Comment

by:cyoun001
ID: 41739302
and this one has happened several times:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:      LiveKernelEvent
Code:      193
Parameter 1:      804
Parameter 2:      ffffffffc00000bb
Parameter 3:      1
Parameter 4:      0
OS version:      10_0_14393
Service Pack:      0_0
Product:      256_1
OS Version:      10.0.14393.2.0.0.256.48
Locale ID:      1033

Extra information about the problem
Bucket ID:      0x193_DxgkrnlLiveDump:804_dxgkrnl!DxgCreateLiveDumpWithWdLogs
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739314
There are a number of reasons for live kernel event. One in NVidia Video.. Do you have NVidia video:  Update BIOS, Chipset and Video drivers. Video has been a problem for both HP and Dell.

Update the Video Driver came up as the solution in a number of threads.
0
 

Author Comment

by:cyoun001
ID: 41739378
I have this several times in Event Viewer, not sure what this is about.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41739437
I have not seen an error such as above cause a blue screen crash.
0
 

Author Comment

by:cyoun001
ID: 41739447
I was sure i just seen it several times in event viewer.
0
 

Author Comment

by:cyoun001
ID: 41740561
I ran memtest and all memory came back good, however in the process, i found out that Malwarebytes was causing this issue, once i put an exception in for that network program everything started working, i have been using both Malwarebytes and this Network program for at least 5 years and have NEVER had a problem until now.

Any way everything is working for now. THANKS FOR ALL THE GREAT HELP>
0
 
LVL 88

Expert Comment

by:rindi
ID: 41740577
I only use the free version of malwarebytes that doesn't do real-time scans, and really only to remove malware from already infected PC's. This means I normally don't even have it installed. For real-time scanning I use Panda Free Anti-Virus, which in my point of view is very good. I don't thik malwarebytes is necessary most of the time.
1

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Compliance and data security require steps be taken to prevent unauthorized users from copying data.  Here's one method to prevent data theft via USB drives (and writable optical media).
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question