Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 553
  • Last Modified:

BSOD / Blue Screen. Stop Code

Every time i try to run a certain network program I get a Blue Screen / Stop Code RDR File System / What Failed: rdbss.sys. this program is a network program and no one else is have a problem. i have tried everything. I am running Windows 10 Pro.
0
cyoun001
Asked:
cyoun001
  • 13
  • 9
  • 3
  • +2
1 Solution
 
KimputerCommented:
Is there anything different with "everyone else". Different PC's ? Different Windows version? Etc. So is your PC unique (the only one with Win10? the only with that network card).

Without more info, we need to check a whole lot, as the possibilities why you get the BSOD are almost endless.

Update all drivers (even though it might seem network related).
Do a full night of memtest (sometimes bad memory causes this)
Could even be a bug in the programs (not tested for Win10?).
0
 
John HurstBusiness Consultant (Owner)Commented:
Open Control Panel, Security and Maintenance, pull down Maintenance, and View Reliability history. What errors are there that coincide with the error above.

What is the Network Program and is it Windows 10 compliant.
0
 
cyoun001Author Commented:
My Computer is the only Windows 10 computer on our network however I have used this Network Program before with no problem. I did have HP recently change my network card under a warranty claim.
I have never used memtest, can you please get move info.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
John HurstBusiness Consultant (Owner)Commented:
Get memtest86 from this site: http://www.memtest86.com/  and make a bootable DVD to run it separately from the OS.

Also please answer the questions posed above.
0
 
cyoun001Author Commented:
The Network Program is Viewpoint Logistics Estimating and yes it is Windows 10 Compliant.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000027 (0x00000000baad0073, 0xffffe4804214da78, 0xffffe4804214d2a0, 0xfffff80a55c98c08). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 11cabc2d-3447-44f6-a7bd-9b2755d32e13.
0
 
KimputerCommented:
Obviously, memtest is not necessary if you noticed the program failing IMMEDIATELY AFTER the network card was replaced. Can you remember? If so, update the drivers still if possible, if not, ask the developer of the program to look into your problem.

How to run/download memtest, see here: http://www.memtest.org
(download what you need, usually ISO, then properly burn it, or put it on a USB (using the proper way to get it bootable obviously)).

Also, if there's nothing special about the network card, try to find another one lying around (preferably other brand/type), and try again (after removing the HP one).
0
 
John HurstBusiness Consultant (Owner)Commented:
See this Microsoft Article for this bugcheck error

https://social.technet.microsoft.com/Forums/office/en-US/4256a0a3-ae95-404a-bde0-4f9e6d386862/the-computer-has-rebooted-from-a-bugcheck-the-bugcheck-was-0x00000027?forum=winservergen

It suggest ESET AV to be the problem.

Did you try disabling your Anti Virus to test?
0
 
rindiCommented:
For memtest86+, you need to boot the PC from the UBCD and then navigate to memory and select memtest86+:

http://mirror.sysadminguide.net/ubcd/ubcd535.iso

Make sure the PC is set to create minidumps. Right click "This PC", select "Properties", "Advanced System Settings", then "Settings" in the "start-up and recovery" section. Now in the System failure section under debugging select "Small memory dump", and also disable "Automatically restart". Wait until the PC has crashed at least 3 times again, then zip the minidump files you find in the C:\Windows\Minidump folder and upload that zip file in your next comment, so we can analyze the dump files.
0
 
Obaid ur RehmanTechnical and Operations ManagerCommented:
Have you tried complete uninstall and reinstall of the network card?
0
 
cyoun001Author Commented:
Minidump files
080216-39593-01.zip
0
 
cyoun001Author Commented:
Sorry if I didn't mention this is a HP Zbook Mobile Workstation. the network card is part of the motherboard.
0
 
John HurstBusiness Consultant (Owner)Commented:
I wonder if you might read through the questions here and answer each one of them. It will make it easier for us (and you).
0
 
cyoun001Author Commented:
I have disabled my anti-virus and it made no difference.
0
 
John HurstBusiness Consultant (Owner)Commented:
Thank you.

What Network Program? Answered
Did you view Reliability History for errors?  ____
Do you use ESET?  ____
Disable AV as a test?  Answered
Did you uninstall / reinstall the NIC drivers?  I know the NIC is on the motherboard.

I will look at the minidump file.

Thank you.
0
 
John HurstBusiness Consultant (Owner)Commented:
Also try this article below for RDBSS.SYS stop 0x00000027 and see if it applies (from your DMP file)

https://support.microsoft.com/en-ca/kb/2839149
0
 
rindiCommented:
Run the memtest86+ as has already been mentioned. It also looks as if you have malwarebytes running, it may be a cause for the problem. Disable MBAM and see if you still get the BSOD's. Also make sure your network software is fully patched and up-to-date.

Besides that if all that fails to help, try adding more RAM to the PC. your Stop code has often been resolved by adding RAM.
1
 
cyoun001Author Commented:
Did you view Reliability History for errors?  ____ This was from the Reliability History The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000027 (0x00000000baad0073, 0xffffe4804214da78, 0xffffe4804214d2a0, 0xfffff80a55c98c08). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 11cabc2d-3447-44f6-a7bd-9b2755d32e13.

Do you use ESET?  ____ I do not use ESET
Did you uninstall / reinstall the NIC drivers?  I know the NIC is on the motherboard. I did not uninstall the NIC, i did reload Drivers from HP.
0
 
cyoun001Author Commented:
This laptop already has 32 MB of Memory how much memory would you suggest?
0
 
John HurstBusiness Consultant (Owner)Commented:
32 MB of memory is more than enough for anything. You do not need more - shortage of memory is not an issue here so far as I can see.
0
 
cyoun001Author Commented:
This doesn't take you anywhere

https://support.microsoft.com/en-ca/kb/2839149
0
 
cyoun001Author Commented:
Just got this from Reliability History for errors:

Problem signature
Problem Event Name:      BlueScreen
Code:      27
Parameter 1:      baad0073
Parameter 2:      ffffe4804214da78
Parameter 3:      ffffe4804214d2a0
Parameter 4:      fffff80a55c98c08
OS version:      10_0_14393
Service Pack:      0_0
Product:      256_1
OS Version:      10.0.14393.2.0.0.256.48
Locale ID:      1033

Files that help describe the problem (some files may no longer be available)
080216-35671-01.dmp
sysdata.xml
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Bucket ID:      BAD_DUMPFILE
0
 
cyoun001Author Commented:
and this one has happened several times:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:      LiveKernelEvent
Code:      193
Parameter 1:      804
Parameter 2:      ffffffffc00000bb
Parameter 3:      1
Parameter 4:      0
OS version:      10_0_14393
Service Pack:      0_0
Product:      256_1
OS Version:      10.0.14393.2.0.0.256.48
Locale ID:      1033

Extra information about the problem
Bucket ID:      0x193_DxgkrnlLiveDump:804_dxgkrnl!DxgCreateLiveDumpWithWdLogs
0
 
John HurstBusiness Consultant (Owner)Commented:
There are a number of reasons for live kernel event. One in NVidia Video.. Do you have NVidia video:  Update BIOS, Chipset and Video drivers. Video has been a problem for both HP and Dell.

Update the Video Driver came up as the solution in a number of threads.
0
 
cyoun001Author Commented:
I have this several times in Event Viewer, not sure what this is about.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
0
 
John HurstBusiness Consultant (Owner)Commented:
I have not seen an error such as above cause a blue screen crash.
0
 
cyoun001Author Commented:
I was sure i just seen it several times in event viewer.
0
 
cyoun001Author Commented:
I ran memtest and all memory came back good, however in the process, i found out that Malwarebytes was causing this issue, once i put an exception in for that network program everything started working, i have been using both Malwarebytes and this Network program for at least 5 years and have NEVER had a problem until now.

Any way everything is working for now. THANKS FOR ALL THE GREAT HELP>
0
 
rindiCommented:
I only use the free version of malwarebytes that doesn't do real-time scans, and really only to remove malware from already infected PC's. This means I normally don't even have it installed. For real-time scanning I use Panda Free Anti-Virus, which in my point of view is very good. I don't thik malwarebytes is necessary most of the time.
1

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 13
  • 9
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now