Solved

Officejet 6230 not printing

Posted on 2016-08-02
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Last Modified: 2016-08-03
Printer fixes are usually easy for me, except for the one I am working now. I have an HP officejet 6230 that will not print. So here is what I have done so far.

Removed the printer and drivers and reinstalled. Reset print spooler. Reboot. Moved USB cable to another port. Still no luck. When I go to print, the printer will not come out of sleep mode. Any ideas?
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Question by:Edward Pamias
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11 Comments
 
LVL 16

Assisted Solution

by:FOX
FOX earned 83 total points
ID: 41739029
Sometimes you have to physically unplug the printer for a minute from the power.  Have you tried that?
0
 
LVL 18

Author Comment

by:Edward Pamias
ID: 41739039
According to the customer, he did that but I will confirm and get back to you. Anything else just in case he did that?
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LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 83 total points
ID: 41739049
Did you check the setup at the printer control panel (forget the computer). Can you print a test page directly at the printer?
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LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41739051
Have you tried resetting the printer?

Here's how (also stated above):

Follow these steps to reset the printer.

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
0
 
LVL 16

Expert Comment

by:FOX
ID: 41739053
Eddie,
There is another thing I noticed that some of the HPs do.  Depending on what he is printing when he attempts to print it will show his printer of course BUT  to the VERY BOTTOM there is something else that reads something to the effect to "use default printing system"  don't quote me because I can't remember the wording.  Tell the client to click that.
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LVL 4

Accepted Solution

by:
Obaid ur Rehman earned 251 total points
ID: 41739064
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LVL 18

Author Comment

by:Edward Pamias
ID: 41739067
@John once I reinstalled I did try a test page with no luck.

@Obaid ur Rehman - I will try the reset and see if that works.
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LVL 95

Expert Comment

by:John Hurst
ID: 41739095
If test page did not work and if you did a reset, then there is a hardware issue.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 83 total points
ID: 41740178
test the printer on another system to be sure...
0
 
LVL 18

Author Closing Comment

by:Edward Pamias
ID: 41740619
Thanks for all the suggestions. It ended up the printer was on its way out. No matter what we did it did not work. I gave everyone points for their help.  Thanks again!
1
 
LVL 95

Expert Comment

by:John Hurst
ID: 41740629
Thanks for the update and I was happy to help.
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