Solved

Officejet 6230 not printing

Posted on 2016-08-02
11
117 Views
Last Modified: 2016-08-03
Printer fixes are usually easy for me, except for the one I am working now. I have an HP officejet 6230 that will not print. So here is what I have done so far.

Removed the printer and drivers and reinstalled. Reset print spooler. Reboot. Moved USB cable to another port. Still no luck. When I go to print, the printer will not come out of sleep mode. Any ideas?
0
Comment
Question by:Edward Pamias
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +2
11 Comments
 
LVL 16

Assisted Solution

by:FOX
FOX earned 83 total points
ID: 41739029
Sometimes you have to physically unplug the printer for a minute from the power.  Have you tried that?
0
 
LVL 17

Author Comment

by:Edward Pamias
ID: 41739039
According to the customer, he did that but I will confirm and get back to you. Anything else just in case he did that?
0
 
LVL 94

Assisted Solution

by:John Hurst
John Hurst earned 83 total points
ID: 41739049
Did you check the setup at the printer control panel (forget the computer). Can you print a test page directly at the printer?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41739051
Have you tried resetting the printer?

Here's how (also stated above):

Follow these steps to reset the printer.

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
0
 
LVL 16

Expert Comment

by:FOX
ID: 41739053
Eddie,
There is another thing I noticed that some of the HPs do.  Depending on what he is printing when he attempts to print it will show his printer of course BUT  to the VERY BOTTOM there is something else that reads something to the effect to "use default printing system"  don't quote me because I can't remember the wording.  Tell the client to click that.
0
 
LVL 4

Accepted Solution

by:
Obaid ur Rehman earned 251 total points
ID: 41739064
0
 
LVL 17

Author Comment

by:Edward Pamias
ID: 41739067
@John once I reinstalled I did try a test page with no luck.

@Obaid ur Rehman - I will try the reset and see if that works.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 41739095
If test page did not work and if you did a reset, then there is a hardware issue.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 83 total points
ID: 41740178
test the printer on another system to be sure...
0
 
LVL 17

Author Closing Comment

by:Edward Pamias
ID: 41740619
Thanks for all the suggestions. It ended up the printer was on its way out. No matter what we did it did not work. I gave everyone points for their help.  Thanks again!
1
 
LVL 94

Expert Comment

by:John Hurst
ID: 41740629
Thanks for the update and I was happy to help.
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question