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Officejet 6230 not printing

Printer fixes are usually easy for me, except for the one I am working now. I have an HP officejet 6230 that will not print. So here is what I have done so far.

Removed the printer and drivers and reinstalled. Reset print spooler. Reboot. Moved USB cable to another port. Still no luck. When I go to print, the printer will not come out of sleep mode. Any ideas?
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Edward Pamias
Asked:
Edward Pamias
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4 Solutions
 
FOXActive Directory/Exchange EngineerCommented:
Sometimes you have to physically unplug the printer for a minute from the power.  Have you tried that?
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
According to the customer, he did that but I will confirm and get back to you. Anything else just in case he did that?
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JohnBusiness Consultant (Owner)Commented:
Did you check the setup at the printer control panel (forget the computer). Can you print a test page directly at the printer?
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Obaid ur RehmanTechnical and Operations ManagerCommented:
Have you tried resetting the printer?

Here's how (also stated above):

Follow these steps to reset the printer.

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
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FOXActive Directory/Exchange EngineerCommented:
Eddie,
There is another thing I noticed that some of the HPs do.  Depending on what he is printing when he attempts to print it will show his printer of course BUT  to the VERY BOTTOM there is something else that reads something to the effect to "use default printing system"  don't quote me because I can't remember the wording.  Tell the client to click that.
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
@John once I reinstalled I did try a test page with no luck.

@Obaid ur Rehman - I will try the reset and see if that works.
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JohnBusiness Consultant (Owner)Commented:
If test page did not work and if you did a reset, then there is a hardware issue.
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nobusCommented:
test the printer on another system to be sure...
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Thanks for all the suggestions. It ended up the printer was on its way out. No matter what we did it did not work. I gave everyone points for their help.  Thanks again!
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help.
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