Solved

Stop Outlook 2010 from checking mail at startup

Posted on 2016-08-02
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Last Modified: 2016-08-07
Have an outlook 2010 user that is getting a "outlook stopped working " message everytime outlook 2010 is started.  The error appears right after it automatically does send/receive and then outlook 2010 stops working.

Not using exchange.  It is a pop3 account.  Switches /nopollmail and /safe:2 do not work with outlook 2010.  Repair choice does not resolve the problem.  

Is there a way to stop outlook 2010 from automatically checking mail at startup.  Can't do anything from within outlook program since the program won't load after the error.
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Question by:vled
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Expert Comment

by:Justin Smith
ID: 41739128
Step 1
Open Outlook, click "File" and then click "Options." Choose "Advanced" from the left pane.

Step 2
Scroll to "Send and Receive," and then click the "Send/Receive" button to open Send/Receive Groups.

Step 3
Choose your account from the list and then uncheck "Include This Group in Send/Receive (F9)" from under When Outlook Is Online and When Outlook Is Offline.

Step 4
Click "Close" and restart Outlook.
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Expert Comment

by:Justin Smith
ID: 41739134
Sorry, I didn't see it was a Pop3. I think these will help you better.

Full instructions, you should be able to find all you need here:

http://www.slipstick.com/outlook/config/change-send-and-receive-settings/

In Outlook 2010 or Outlook 2013, look on the Send and Receive tab, under Send/Receive Groups, Define Send and Receive Groups.
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Author Comment

by:vled
ID: 41739155
What am I missing here?.  How do I do those things if I can't get into outlook to start with.
When the error appears it closes outlook instantly and does not give me the chance to use the outlook program.  I can't get to the outlook 2010 user interface after the error appears.  I've tried it in safe mode with the same results.
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LVL 4

Expert Comment

by:Justin Smith
ID: 41739164
Sorry, I got thrown way off track. I understand what you need now.

Do you know how to show hidden folders/files from within Windows? I'm assuming your running either Windows 7 or 8. Try to delete the SRS File and it might fix everything for you.

Problems with send and receive are almost always caused by corrupt send/receive settings. Go to the roaming app data folder, browse to \Microsoft\Outlook and delete or rename the SRS file for your profile then restart Outlook.

Windows 7 or Windows 8

The SRS file is located at C:\Users\username\AppData\Roaming\Microsoft\Outlook. You can access it by typing or pasting the following line into the address bar of Windows Explorer and press enter:

%appdata%\Microsoft\Outlook

Note 2: Resetting the srs-file will not delete any mail accounts from Outlook. It only resets information such as how often Outlook will check for new mail.

I am almost 100% sure this will work. You can delete the file, or just rename it to have an extension of .old instead.
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Author Comment

by:vled
ID: 41739212
Still won't work.  Tried it twice by actually deleting the srs file.  I notice that send/rec runs about half way before the attached error pops up and then kicks out of outlook.
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Author Comment

by:vled
ID: 41739214
1
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LVL 4

Expert Comment

by:Justin Smith
ID: 41739417
Thanks for the error message. Did you restart Outlook each time you deleted SRS file? Have you tried running it in Safe Mode and see if it works? If it runs in Safe Mode get back to me:

Method 2: Open Outlook in safe mode:
·         Close Outlook.
·         Press the windows key+R on the keyboard to open the  Run window.
·         In Run window and type outlook /safe
Note: There is a space between 'outlook' and '/'.
 
If you are able to work with Outlook without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:
·         In Outlook, click on File< Options< Add-ins.
·         Under Manage select COM Add-ins.
·         Click on GO options beside Manage, uncheck all the add-ins and click Ok.
·         Try to open Outlook and check if it works fine.
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Assisted Solution

by:Justin Smith
Justin Smith earned 500 total points
ID: 41739429
If safe mode does not help you at all: read this page. Apparently, I believe you might need to delete Registry Files for Outlook and re-install it. Just uninstall the application (if you don't need messages in Outlook Inbox) and try re-installing it. It should work..

http://www.sevenforums.com/microsoft-office/175902-microsoft-outlook-has-stopped-working.html
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Accepted Solution

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vled earned 0 total points
ID: 41739503
Yes on restarting outlook after deleting the srs file.  Could not do anything in safe mode because it was throwing the same error in safe mode and kicking out of outlook. I also ran scanpst - did not find any errors but it did not fix the problem.

I finally removed the outlook profile and created a new one - so far that seems to have fixed the problem.  Thanks for all the good info you have provided.
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LVL 4

Expert Comment

by:Justin Smith
ID: 41739508
So deleting the old profile worked? Yeah, along the way something just got messed up. I figured a fresh reboot of the program or your profile would do the trick. Can you accept one of my answers as a solution? I believe anyone having similar problems will find a solution in any of my answers eventually. Anyways, glad to see it's working. Good luck!
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Author Comment

by:vled
ID: 41739513
I did .  thanks
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Author Closing Comment

by:vled
ID: 41746097
It seems to have fixed the problem
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