troubleshooting Question

Microsoft Outlook Exchange help viewing attachments in .xls format

Avatar of Justin Smith
Justin SmithFlag for United States of America asked on
OutlookMicrosoft OfficeExchangeEmail ClientsWindows 7
8 Comments1 Solution117 ViewsLast Modified:
Using Outlook Exchange (on the web), we are trying to send an .xls file attachment to be opened with a Microsoft Office application. The file attaches correctly, but when we click reads "The file must first be saved to the computer..." It doesn't open up the file in our Office application.

Question: We need the end-user (person receiving this e-mail) to be able to just click the file and open it in the Office software. The user is a very new computer user and does not know how to save and open files. So once they click it, it needs to open right away. I've read somewhere that .xls files cannot be opened as part of a security update and I've read about changing registry files, but we cannot do this because we cannot get access to this user's computer and we don't want to risk changing registry settings. Please help asap!
Frank Helk

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros